IT Desktop Support Engineer Job in Singapore - Base Camp IT Recruitment

Whats on Offer:
* Job Type: Permanent
* Location: Singapore

 What are we looking for (mandatory):
* 5 years of in-house support experience
* Cover 150-250 users or more across APAC or Global areas
* 100% hands-on
* Experience with daily onboarding/offboarding
* Experience with ad-hoc network troubleshooting (running network security on fortinet as firewall)

Key Responsibilities
* Align daily with your team regarding priorities, projects, tasks and assignments
* Follow technical procedures set in place by the department, making sure to maintain the expected standards at all times
* Provide timely and accurate solutions to issues or tasks you are assigned or working on
* Prioritise support to your Singapore office coworkers
* Maintain the accuracy of our assets inventory and make the relevant updates every time it's necessary
* Pro-actively monitor the status of office IT infrastructure and network connectivity, determine any issues or potential problems, troubleshoot and recommend solutions
* Ensure IT policies are adhered to at all times
* Provide orientation and guidance to users on how to operate new software and computer equipment
* Be ready to deal with urgent matters sometimes outside office hours
* Make responsible use of your administrator access
* Communicate often with teammates in regards to important decisions or concerns
* Use empathetic and appropriate language when giving support and addressing coworkers, maintain composure at all times
* Be willing to go to the Singapore office often, 4 times a week
* Overseas business travel required only when needed to

Professional Experience and Qualifications
* Minimum of 5 years' experience in equivalent role of user or technical support in a medium to large company within a similar business sector
* Certifications relevant to IT Support like ITIL, Google Certifications, Microsoft Certifications, etc. that are not expired
* Experience with the following platforms at a corporate level: Jira, Confluence, Google Workspace, Microsoft Azure, Slack, JumpCloud, Antivirus software, Chrome, MS Office and others
* Understanding of laptops, computers, printers and IT devices in general at a hardware level
* Experience in supporting Windows and macOS on their latest version
* Experience in configuring and troubleshooting local area networks (LANs) and wide area networks (WANs) connectivity problems
* Strong understanding of corporate networking and security practices

Apply Now

Website: www.basecamp.com.sg