What Is VoIP Technology and What Features To Look For In Business Phone Systems
by Andrew Lope Business promotionManaging inbound and outbound
calls becomes very easy for a company with the latest technology-driven
business phone system. Business phone systems are highly advanced and differ
significantly from phone systems used in our homes. They come with a wide range
of features to help businesses in a number of ways. For example – there is a
capability to make them handle multiple calls at once and transfer calls within
and outside the organisation. There are several other features in-built in
business phone systems that we will review here apart from different types of
phone systems for businesses, offices, and corporate houses.
Multiple Lines
According to the vendors of Jabra
pro 920 solutions, multiple lines in a business phone system allow employees to
switch between calls to manage times of high call volume. The good thing is
that depending upon the size of your business; they can determine the number of
lines you need for your business phone. Smaller companies usually work really
well with a maximum of five lines.
Auto-Attendant
An exciting feature of business
phones is the auto attendant that greets people and roots them to the right
team member or department eligible to attend that call.
Visual Voicemail
Vendors of Jabra evolve 75
solutions advocate that business phone systems can be very effective when voice
mail systems are integrated into them. This system will make the business phone
do much more than just store and record messages. With this feature, the
business phone would be able to transfer the voicemail and send it directly to
the employee via an email or text message.
Conference Calls
Every business phone system
should have the feature of conference calling, and this feature has become
quite popular in the past decade. Due to this feature, a meeting can be
scheduled on the phone where multiple callers and participants. This feature is
a must for organisations where too many remote employees are working for the
company.
Apart from these, features like
call forwarding, on-hold messages and 24/7 support should also be integrated
into your business phone systems. Call forwarding and on-hold messages are
particularly important for businesses that receive too many calls from their
customers. Vendors of Jabra pro 920 solutions say that while selecting the business
phone system, you should look for the features offered by the service provider.
Apart from this, you should most importantly look for the features and services
that your office would require.
Different types of business phone
systems are available in the market, and all of them are highly impressive. The
top names are KSU, PBX and VoIP, where KSU stands for Key System Units and PBX
stands for Private Branch Exchange. Lastly, we have VoIP or Voice over Internet
Protocol which is the latest and the most advanced business phone system
technology used at present.
Voip Technology
VoIP technology, in particular,
has gained the most popularity due to its features and the way it has
revolutionised the entire business communication industry. It comes with the most
advanced features that allow businesses to connect with their caller’s lines
and customers at very economical rates irrespective of their demographic
location. Using this technology, callers can make a phone call using a
high-speed Internet connection through a phone device or a computer. The main
benefit of this technology is that all its functions are equally accessible by
computer, and you will need a high-speed Internet connection. Modern-day VoIP
business phone systems are hosted, and they offer a wide range of benefits.
There is less installation and maintenance cost involved, and the features
included in the system are unlimited. Here are the top pros of VoIP or Voice
Over Internet Protocol systems.
A wide variety of devices allow
increased accessibility for communication.
You can use the internet to
communicate easily from anywhere around the world.
It’s easily scalable to enable
communications between more teams.
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Created on Jan 3rd 2023 04:27. Viewed 240 times.