What is IP phone and how does it work?

What is IP phone, how does it work and what is needed to implement it, are questions that more and more companies and users are asking themselves when deciding to migrate to this system.

What is IP Phone

IP telephony is the telephony that establishes communications through the Internet, where the voice transition is done through Voice over IP. IP telephony is becoming the most widely used form of communication by companies, replacing traditional telephone systems.

How IP Phone works

IP phone , also called VoIP, Voice over IP or cloud telephony, works through an Internet connection and phones connect to the router to get a line.

IP telephony uses "Internet protocols" to communicate over digital media. By using this technology instead of traditional telephone systems, the business or user can leverage their Internet connection, hardware and applications to communicate more effectively. This communication technology is increasingly used at the enterprise level to improve organisation and reduce costs.

IP telephony is a breakthrough in the telecommunications industry, facilitating the convergence of multiple systems into one. By taking advantage of IP telephony, the user can use voice, data, video and multimedia technologies in a single digital system. This facilitates cost savings and improves productivity.

What is the difference between IP phone and VoIP?

IP telephony encompasses any and all forms of telephone-based Internet telecommunication. VoIP is more of a subset of IP telephony, which describes Internet telecommunications that are voice-only. The use of IP telephony potentially increases productivity while reducing overall costs.

VoIP uses a LAN (local area network) to connect the telephone call to the Internet.

Advantages of VoIP using IP phone over traditional PBXs

PBXs (private telephone networks used in a business) have come a long way. Many companies are now using a combination or hybrid of analogue and digital PBXs. This is because there can still be cost-saving advantages, usually in equipment, by adapting the systems.

However, the multitude of features of free business applications with VoIP systems using IP telephony gives them a huge advantage over traditional PBXs. For example, an IP phone can be programmed to alert a user on a mobile phone when an external call is received, while at the same time redirecting to voicemail for other types of calls.

Those who take advantage of IP phone through the use of a VoIP phone can make video calls without needing an expensive and complex system. Users can receive voicemails transcribed as emails or text messages. Salespeople can integrate their phones with CRM software and access notes and past conversations while chatting with a user.

All in all, we can make a comprehensive list of the benefits that IP Telephony provides:

Benefits of IP Phone for Businesses

Attend multiple calls simultaneously

Multiple workers talking at the same time: avoids waiting for customers on the phone.

Call transfer

Have multiple phones

Save on fees and calls

Substantial bill savings

Use landline from mobile applications

Block specific numbers from spam

You can answer calls on the move: The use of landline numbers is no longer limited to the office or home, but can also be used from mobile phones with applications and Internet connection.

Conventional landline telephony only allows calls to be made and received. With IP telephony you can transfer calls, receive voicemail messages by e-mail, set schedules, selectively forward calls.

It is necessary to have an Internet connection to be able to use this type of communication so effective and productive, so it is advisable to have a good Internet service for companies, which ensures the connection at all times, even when there is a system failure such as the router. In these cases, calls can be redirected to other landline or mobile numbers that do not depend on this connection, and the lines can also be used from mobiles with applications and 4G.

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Created on Aug 10th 2021 12:53. Viewed 135 times.

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