What Chance Do Service Managers Stand On Microsoft Dynamics NAV?

What could be more important in business than delivering good service to customers? Happy customers are signs of a prosperous business. Unhappy customers signal the end of that business. When customers have had enough of the non-sense being served to them, they begin cancelling contracts and if are under one never go for renewal.

Apart from having competent people on board, it is equally important to have the right technology in place in order to achieve desirable objectives.

Microsoft Dynamics Navision is a reliable enterprise resource planning system that helps deliver better Service, a conclusion based on the feedback accumulated from Service and Delivery Managers across the world.

A decent software which has over years risen to become one of the Best ERP Software for Small Business promoters, NAV offers superior functionalities to deliver better service as compared to what was being delivered earlier. This improvement is noticeable as clients feel happier and have better things to say.

So what are the new functionalities that Microsoft Dynamics Navision 2016 has to offer to Service Managers?

1. Planning/Dispatching: Functionalities for Planning & Dispatching ensure Service Managers get to assign personnel to work orders and log details, which include work order handling and work order status. As far as Dispatching is concerned, they get to manage service personnel and field technician information and further filter depending on availability, stock items and skills. Service Managers get to have a clear overview of service task prioritization, task escalations and service loads.

2. Service Contract Management: The enterprise resource planning system allows Service Managers to setup an agreement with the concerned customer as far as the service level to be delivered to him is concerned. Functionalities for Service Contract Management help maintain information based on contract history, contract renewal and contract templates. They help manage warranty details on service items and spare parts and measure contract profitability. They enable Service Managers to record details based on service levels, response times and discount levels and also on the service history of each contract. Most importantly, they help generate contract quotes.

3. Service Item & Order Management: Service Managers get to record and keep track of all their service items which include contract information, component management, BOM reference and warranty information. They get to view all Key Performance Indicators on the Service Item in a given time frame. As far as Orders are concerned, the Best ERP Software for Small Business owners lets them register their after-sales issues which include service requests, services due, service orders and repair requests. Service Managers get to have a complete history of their service orders and service order quotes via the Service Order Log.

4. Service Price Management: Managers in charge of delivering good Service get to set up, maintain and monitor service pricing. They get to setup price groups based on factors such as service item, service task and type of fault for either a limited period of time or for a particular customer or currency. Other things they get to do on NAV 2016 as far as Service Price Management goes include defining price calculation structures, assigning accurate pricing structures to service orders, assigning fixed prices and minimum prices to service price groups and viewing statistics regarding every service price group’s profitability.