Understanding the Entire Concept behind VoIP Phone Systems

by Andrew Lope Business promotion

Since the Internet technology is getting better and better with every coming day, VoIP systems have emerged as the most viable option for businesses to use in terms of communication. It is versatile, high-quality and most importantly, an affordable solution that has pulled everybody’s attention ever since it came into existence. There are VoIP phone handsets as well that have some of the top features to make this technology perform even better and helpful for businesses. However, experts say that without studying deeply about this system, its pros and cons, features, limitations, etc., you would not be able to use it to its topmost potential. Keeping this in mind, we have come up with a post, where we have tried and covered as many things as possible regarding this VoIP system.

What Is a VoIP Phone System?

The term VoIP refers to Voice Over Internet Protocol and it is also given the name of the IP based telephone system that runs of IP handsets. According to the vendor of digital handsets, this process or technology makes it possible to transmit voice messages and other forms of messages with the help of the Internet. It has got a number of benefits and this is why businesses from all over the globe are replacing their traditional telephone systems with this, ultra-modern VoIP technology. One of the major benefits of VoIP phone systems is that phone software integrates well with software for other business applications. For example, when it integrates with the CRM software or system, it will turn into a single source of the entire information about each and every customer.

The Difference between a VoIP System and a Telephone Line

There are several differences between this VoIP technology and the traditional telephone system and because of the features of the VoIP system, it has emerged as a way better option than PBX or PSTN.

In the PBX system, you will find phones being connected to each other through the medium of cables that are connected to a server that controls all the calls, both incoming as well as outgoing. An interesting feature of PBX system is that you can have more phones than phone lines and the calls between users are free.

On the other hand, there is VoIP technology that allows the Internet to transmit voice data and data present in several other forms. VoIP phones are found in three different varieties and the names are – IP PBX, fully virtual VoIP, and hybrid VoIP phone solutions. Let us have a quick look at all three of them.

The IP PBX system

Calls get routed through VoIP networks, the PSTN system and vice versa and the servers for IP PBX may be hosted onsite

Fully Virtual VoIP

In this type, only the Internet and digital handsets or IP handsets are used and there is no need of desk phones, cables, etc. This is also given the name of ‘soft phone setup’.

Hybrid Solution

According to the vendors of Dect handsets, in this version, PRI phone systems are used in conjunction with the IP handsets.

Advantages of a VoIP System

• Lower Overall Costs because there are Just The Subscription Costs

• Keeps The Same Phone Number When You Move Or Switch Phones

• Basic Features And Ability To Use It With Your CRM And Other Software Integrations

• Can Use Multiple Channels At The Same Time

• Phone, Chat, Text, Sending Documents, Etc.

• Amenable To Using Remote Teams Without Extra Cost

• No Long Distance Fees

• Can Add And Delete Lines Quickly And Easily