Types of Debt Collectors and Challenges They Face in Debt Recovery

by Andrew Lope Business promotion

Often people find it as the last solution to avail the services of debt recovery NSW experts in case of bad debts and chasing debtors. However, there is no need to get intimidated by this fact because these experts are humans too and believe it that they will never use any inhumane method to compel you to pay back the outstanding. The only thing is that they are learned professionals having tools, techniques, technologies and also some rights that they exercise in the process of collection. These recovery experts are of different types and it’s so interesting to know about them and how they work in their respective fields.

Internal Debt Collectors

These are basically the collection agents working with the same company that you own and this is why, they are also given the name of "first-party collection agents". Because this is an internal matter for the company, it is fairly streamlined and moreover, there is no need of availing debt recovery services from any third-party debt recovery agency. The best feature about them is that they can maintain better profitability for the company.

This is interesting to know that the services of these experts can be tricky in a number of ways and because the term, "collection" is used, people assume that they only come in handy for debt collection. Debt collection means collecting debts from people or accounts that have already been tagged as "bad debts", but this is not the case at all.

Third-Party Debt Collectors

This is the traditional debt collection process that should come into everybody’s mind upon hearing the term, debt recovery NSW or debt collection. Third party debt collectors are hired by the creditor or the lender and their sole goal is to get the debtor back to the lender and compel him to clear all the outstanding amounts. Their services are availed by lending agencies once the account has reached a charge-off stage and the internal collectors are unable to deliver the results. Their debt collectors work on the fee basis and they get eligible to be paid only when the debtor has cleared the entire outstanding. If they fail in their pursuit, they will not get paid at all. They have not purchased the debt outright, but instead make a percentage (somewhere around 50 percent) of how much you repay.

Debt Buyers

The next category is of debt buyers that work in every debt recovery agency and these debt recovery NSW agent or companies generally work by buying the debt. An interesting point to understand here is that the debtor’s accounts are not sold as individual accounts, but instead, bundled as portfolio and then, sold to the debt buyers’ agencies. Because of the margin of profit, often debt recovery agency offering this service buys debts that are very old, because they are sold very economically. However, this occurrence is very common that they were handed over wrong information about the debtor because of the age of the debt. In such a long time, debtors often change their address, phone number and all other contact details, thereby making it tough to trace them.