Transformation – A Client’s Much Needed Necessity

Recognizing and Identifying a Outsource, a partner for growth is all the more essential these days. It becomes important to rationalize thought process by seeking for a value added partner who would give further value proposition and provide value to its customers. This gives Organisations to focus on their core area of business while they get into transforming their business support activity.

Importantly getting widespread acceptance rather than just moving some process to an outsourcer and that element of the process being done better and cheaper is not the Only answer. It is also about choosing a partner that can deliver some of the services cheaper and better but also working together to deliver a real transformation impact for the Organisation as a whole.

It ends up about timing and to an extent the speed at which you want to see yourself grow. In technology oriented setups, transformation is all about urge and patience with which you want to really see the change. Captives at times do a bad job compared to the Outsourcer who puts in better effort to get better results. I remember the days when at Wipro we outperformed Dell’s captive center for many quarters and they wanted to know what and how we do it differently. After all it is about treating the clients business better. In short, it comes to the client being convinced as to how well you deliver the transformation of their business.

Network Monitoring has always been the challenge for business’s to establish and get better; however specialists into monitoring with different vertical environments have done better and speedily transformed client business’es. Outsourcing NOC (Network Operating Center) is just a way to probably start a transition to those specialists who can manage the same better and efficiently. Smartphones, tablets, and the related apps have changed the way consumers behave and react to technological changes. Changes around have given more power to consumers to influence the success of a IT/telecom set up, in a way affecting the core margins.

As an example, Telecom Investments Worldwide are taking the heavy burden for the carrier and ultimately forcing them to recoup those costs elsewhere (usually by passing it along to their customers through higher fees and rates). What if there was a better way to do this? A cost-effective way for carriers to upgrade their networks , leave the part of it to be managed by the outsourcer without costing them a fortune, and save them from passing that cost on to their customers?

More clients are looking for the transformation of their business as a need for them to step up the pedal and recognize what other outsourcing can really provide value and also at a reduced cost. It comes  about people assets from the outsourcer and what additional value they bring to the table. Most of them have found the difference acceptable and enduring stating, “that’s what we were looking forward to for years”.

Better or improved customer satisfaction is just not about how good the customer feels, but also about what more has transformed to provide the edge to their business, which otherwise never happened before..