Network Monitoring Is Now Easy!

A network operations center, also known as a "network management/monitoringcenter", can be defined as one or more locations from which network monitoring and control, or network management can be performed over a computer, telecommunication or satellite network.

A network operations center (NOC) is a place from which administrators supervise, monitor and maintain a telecommunications network. Large enterprises with large networks as well as large network service providers typically have a network operations center, a room containing visualizations of the network or networks that are being monitored, workstations at which the detailed status of the network can be seen, and the necessary software to manage the networks. The network operations center is the focal point for network troubleshooting, software distribution and updating, router and domain name management, performance monitoring, and coordination with affiliated networks.

NOC resources are responsible for monitoring networks for certain conditions that may require special attention in order to avoid degraded and interrupted service. As and when need arises, NOCs can also escalate the problems to the relevant stakeholders to take the necessary action. For severe conditions that are impossible to anticipate, such as a power failure or a cut optical fiber cable, NOCs have procedures in place to immediately contact technicians to resolve the issue.

Primary responsibilities of NOC personnel may include:

·         Network monitoring

·         Incident response

·         Communications management

·         Reporting problems

·         Voice & data (IP) network monitoring

·         Monitoring operations of all network devices

·         Continuous operation of servers and services

·         Helpdesk for resolving IT and non-IT issues

·         Quality support for network users

·         Automation for ITIL® Service Support Processes

·         Troubleshooting with clients all network and system related problems

·         Integrated support for Incident, Problem, Change, Configuration management

·         Opening tickets to track and document resolution of problems

·         Address interopt with switch manufacturer

·         Service Level Management for support processes

·         Coordinate patches to resolve issues

·         Generate notifications, escalations, reminders

·         Installation on respective switches/servers remotely on IP

·         Validation and deployment of complex VoIP solutions

·         Provide role based access control for secure data access

·         Enabling technologies across telecom platforms

·         Include powerful & flexible Routing Engine

·         Analyze IP issues by reviewing system (e.g. UNIX and router) logs

·         Include out of the box reports, dashboards, analytics

·         24 hours a day, 7 days a week supervised operation by highly skilled network and system engineers

·         Supports multiple tenancy support for Service Providers

·         Highly scalable with high performance and support multiple users across many teams and locations

NOCs often escalate issues in a hierarchic manner, so if an issue is not resolved in a specific time frame, the next level is informed to speed up problem remediation.