Top Business Phone Services in 2020

by IDeACOM NC Business Telephone Provider

Buying a business phone system and services may be an overwhelming process. You have a bunch of options available and various types of phones, such as VoIP phone, PBX, cloud-hosted telephones, and others.

Now, small and large business phone services that are standalone aren't being sold by most providers. Business phone systems with advanced capabilities, such as messaging, videoconferencing, business applications, cloud hosting, analytics, and contact center solutions.

Types of Business Phone Systems:

  1. Private branch exchange (PBX)
  2. IP PBX• Cloud-hosted IP PBX
  3. Cloud VoIP or VoIP telephony

Business Phone System Features

Many business phone service providers that are reputable know that entrepreneurs want to try a feature before updating or committing to a full package. As you look around, you are bound to find similarities promoting advanced capabilities. Few service features can be purchased as add-ons that offer unique insights valuable to companies across all businesses. Few of them are listed below:

  1. Custom made greetings & premium hold music
  2. HD videoconferencing
  3. CRM integrations
  4. Phone analytics

Business Phone Services in 2020

The market is changing, and there are several factors apart from VoIP that should be considered when purchasing a business phone service.

To help to make sure you pick the right internet and voice service provider for straightforward prices, more accessible service, improved network operation, and speedy access via the cloud to new technologies. Here are the very best business phone services in 2020 to get your work easier.

  1. Nextiva
  2. RingCentral
  3. Dialpad
  4. Grasshopper
  5. Jive
  6. Vonage
  7. 8x8
  8. Intermedia

1. Nextiva: 

Nextiva’s business communication suite provides cloud-based VoIP business phone service with software. Nextiva’s systems are designed for businesses of all sizes, so it offers an “out-of-the-box solution" to get small and mid-size organizations and will be customized to satisfy the requirements of their enterprise.

The package is designed for office and mobile work environments. Users can download apps for use on computers and smartphones. Nextiva also provides IP-PBX services dedicated to large offices and enterprises.

2. RingCentral:

It provides phone systems and services to all sizes of businesses around the world with collaboration and communication solutions. Ringcentral is perfect for your own office and work environments. Employees can download programs to use RingCentral office on smartphones and laptops or desktop computers.

Ring central includes worldwide data centers to help companies stay connected during network attacks outages and natural disasters. Its global cloud infrastructure includes over 45 direct peering connections with grade 1 data centers along with over 200 internet providers worldwide.

3. Grasshopper:

Grasshopper is a cloud-based VoIP business phone service designed for small business needs. The service uses computers and smartphones and doesn't support desk phones. Plans include $29 a month for a single phone number to $89 a month for five numbers. Grasshopper provides HD conferencing calls, voicemail texts, and mails in 1 inbox that will help businesses stay organized.

They offer intuitive apps to manage your account and phone. You may use numerous extensions, and you may pick from toll-free local, and vanity phone numbers. Grasshopper comes with all standard features, including call routing, forwarding, waiting, call hold music, voicemail to email transcripts, and more.

Additionally, because it is possible to add extensions that may be used from anywhere using a desktop or mobile apps, it is fantastic for remote teams. Their plans begin from $29.99 per month with 1 number and up to 3 extensions.

4. Jive:

Jive voice delivers the use of 100plus features, including videoconferencing and contact center capabilities. The purchase price of service includes most standard features, which reduces with the multitude of users. The lowest price is $19.95 a month per individual for 50 or more users. Jive prioritizes calls and video conferencing over online traffic to boost high quality.

5. Vonage:

Vonage is just another small business phone system service with a lot of features to get your business communication effective. Besides the general cloud VoIP services, it uses amazon services to integrate video conferencing and meetings.

Additionally, it includes a web-based control panel that allows you to easily set up, add new users, and manage your requirements. It also incorporates features like mobile access that makes it a fantastic match for distant teams without any additional hardware requirements.

Each month, their program begins at $19.99 per user, but it is restricted in features. The top plan at $29.99 and advanced plan at $39.99 give you the ideal combination of features and usage limits.

6. 8x8:

8×8 is another alternative for top business phone service. They also lack a few advanced features offered by their competitors, although their rates are marginally lower compared to large business phone systems that are small.

8×8's VoIP phone service comprises all the standard features like call forwarding, number sharing, and even voicemail to mobile apps, email, chat, SMS, and much more.

Their pricing structure fluctuates dependent on the plan you select. It is possible to start for $24.99 per user monthly with 250 outbound minutes to your the United States and Canada and $0.029/minute then. For infinite moments, you can choose plans starting at $39.99 per user each month.

7. Intermedia unite:

A small business phone service perfect for companies looking for a reliable cloud PBX platform. Like other mid-sized telephony providers, intermedia covers then some and all business requirements.

The intermedia unite plan starts at $28.99 a month each user, which will be roughly double Dialpad’s starting price and more than RingCentral office for business and 8×8 virtual office guru. Upon closer inspection, the differences are negligible.

Intermedia customers are given training webinars for a smooth transition. However, Dialpad offers live online and in-person assistance where available. Regardless both are excellent possibilities for SMBs.


The previous several years in the telecommunications technology industry and industry communications have evolved. Productivity continues to be promoted by the growth of high-level office phones, cloud-based apps, and services.

It is likewise crucial to decide on the business phone service providers that are right. Together with advanced options and budget, finding the one who is perfect for your company might be a tough job. We expect this article helped you get the best business phone service for your business.

Author: Ideacom NC

IDeACOM® of Central North Carolina is proud to be a member of one of the largest telecommunications alliances in North America.

A nationwide telecommunications company with over 60 years of experience. IDeACOM® is dedicated to collaborating with companies to manage their core business by improving communications.

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About IDeACOM NC Junior   Business Telephone Provider

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Joined APSense since, February 5th, 2019, From Kernersville, United States.

Created on Jan 30th 2020 04:20. Viewed 296 times.


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