Top Benefits of Switching to a Cloud-Based Phone System

by Abhishek Upadhyay Sr. SEO Specialist

Establishing a robust and solid communication channel with customers, vendors, partners and prospects is vital for the growth and success of any business. While the business scales up and down, it becomes quite difficult to maintain the communication standards when using traditional business phone solutions. It is therefore imperative for a business to switch to a cloud based phone system to ensure seamless flow of business communication and remain competitive in the market. In this post, we are going to highlight the top benefits of switching to a cloud based phone system, as mentioned below:

An All-in-One Communication Platform for Entire Business

While having a geographically dispersed workforce is nowadays a common thing, those conventional telephone systems simply don’t fit it. The employees are remote and moving, which makes it impossible to use the conventional hardware based phone systems to stay in touch with clients. It is interesting to see that 16% of companies in the world are 100% remote. Even 77% of remote workers say they’re more productive when working from home. Business Phone Systems come as a rescue to this situation as these phone systems are software based and thus can be used by everyone in the company no matter their location and time. It’s great to have a single communication platform for the entire company. Read also Cloud Telephone System vs. Traditional Phone System

Minimal Upfront Expenditure

Technically, we can say that when it is about making and receiving calls, cloud based phone systems can be completely cost free. Since these phone systems are hosted by third parties, you as a company only need to subscribe to a suitable plan by paying monthly or yearly. Statistics reveal that the hosted IP PBX segment is expected to become the fastest-growing area of the VoIP market, growing by 15% from 2019 to 2025. When it is with the traditional phone systems, there is a huge initial investment as they require on-premise hardware installation and maintenance work.

Availability of Advanced Communication Features

Lagging behind your competitors just because your business is still communicating the traditional way? Why let that happen when you can switch to cloud based phone systems that offer a plethora of advanced communication features such as multi-level IVR, Voicemail, Call routing, Click-to-Call Buttons, Call Reports, Call Recording, Text to Speech, etc. All these features together in one platform can help a business gain a competitive edge in the market by enhancing its customer service.

Scaling can be Done Easily and Quickly

Change is inevitable in every business which means the need to scale up and down can arrive anytime. Looking at today's fast paced business competition, one cannot wait for days or weeks to add agent extensions, rather it should be instant. With traditional phone systems, achieving instant scalability is just impossible as it requires additional hardware to be installed. However, with cloud based phone systems, adding or removing employees to the phone system can be done via software which makes it a breeze.

Business Continuity is No More an Issue

A phone system is one of the most important communication tools for a business. If the phone system goes down due to a fault, which means business might miss on important client calls and other communication. Bearing such a loss in today’s competitive landscape is simply not affordable. With traditional phone systems, restoration takes time, while in case of hosted phone systems, one will experience minimal downtime because of the availability of redundant servers.

Provide Customers with Pleasant Calling Experience

Every business’s ultimate goal is to make customers happy for better growth. Your agents or employees should have all the necessary and advanced communication tools at their disposal to manage customer calls efficiently and to make sure that each and every customer is addressed properly. Cloud based phone systems offer various features that can help in providing a pleasant experience to customers. Some useful and popular features are:

  • Interactive Voice Response (IVR) that acts as an auto-attendant and presents customers with multi-level menu options to choose the suitable one according to their concern or query.
  • Intelligent Call Routing makes sure that the caller is patched to the right agent so that issues and concerns are resolved quickly.
  • Voicemail records each and every business call that arrives during non-business hours and sends it as an email attachment to the employee’s preferred email address.

With such advanced facilities, employees can do their work much more efficiently thus bringing impressive outputs.

Believe it or not, 65% of people prefer to contact a business by phone call which makes it necessary for businesses to have cloud based phone systems. If you too are a small to medium sized business looking forward to streamline your business communication flow, then it is high-time to switch to a cloud based phone system.

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About Abhishek Upadhyay Advanced   Sr. SEO Specialist

39 connections, 0 recommendations, 112 honor points.
Joined APSense since, September 24th, 2020, From New Delhi, India.

Created on May 25th 2022 07:34. Viewed 283 times.


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