The Best use of call reporting software

Summary: Providing instant statistics on agent, team and group level status, our call center reporting software aspires to develop contact center performance and effectiveness.

Your contact center is an essential part of your business. In many cases, customers’ impressions of your business are formed exclusively based on their interaction with your agents. As a total solution provider, Tollring is committed to providing contact center and other business managers with the information they need to facilitate them to optimize customer relations, drive operational efficiency, facilitate improvement and control customer frustration.

Call Center Reports & Solutions offered

Reporting and call center analytics are the most demanded feature from today’s call center manager. Contact center managers need to distinguish what the status of the call center is at any point in time while tracking and presenting key performance indicators (KPIs) in real time. Without statistics and performance metrics, the call center can be moving along blindly.

The free flow of contact is imperative to your business lifeline. The valuable metrics collected from PBXs, IP PBX/VoIP Servers, mobile devices and gateways help business in configuring and fine tuning their communication facilities. Hosted call reporting gives your business absolute control over your customer experience, your brand and how you drive efficiency within your organization.

Monitor and manage all calls through the manager dashboard to view individual agent performance. Enhanced reporting allocates you to identify peak times and staff accordingly.  Call Accounting and call reporting software capture Call Detail Records (CDR) from telephone systems to report on telecom usage, telecom costs and employee doings.

Call Accounting and Reporting application, supports collection and processing of CDR from all telecom sources to facilitate combined reporting and analysis of an organization’s entire voice network. Secure web user interface provides certified users access to a customizable dashboard, exhaustive menu of pre-defined reports, a custom report designer and an on-demand traffic investigation tool to address any reporting need and allocate decision makers to make informed business decisions for their organization.

Analyzing your procedure while recording calls gives you the ability to monitor your spend. On top of that, by investigative these call recordings; you can more effectively increase efficiency by catering training on a more personal level.

This solution, which combines features such as reporting, alarming, and advanced search facilities with call archiving and playback, is an invaluable tool for growing your business. These solutions are planned with you in mind, and are all accessible at the press of a button.

Conclusion:

Call accounting software helps keeps tabs on your entire communications infrastructure allocating you to condense overall costs, gain greater visibility and assure security. You need a Call Accounting solution that is easy to apply and manage, yet powerful enough to control captured information into powerful management decisions.