Role of Toll Free Number Service in Business

by Vinay Arora Business Consultant

Toll free number service can play an important role in any business productivity. Some startup businesses have different opinions on toll-free numbers, such as it is made only for SMEs and established brands. But, Let me tell you that it does not matter if you are running a small or big business. If you have not yet taken a toll-free number service, then you are making a mistake. And, mistakes can easily ruin any business.

As business evolves, the customer call flow will also increase. And, we know that meeting the needs of customers is always a high priority for any business. Therefore, having a cloud-based toll free number will prove you valuable. It can help you to resolve your customer issues easily when they face any problem related to services or products.

Thanks to technological advancement, services that are cloud-based such as cloud telephony, click to call, PBX on Cloud, Voice broadcasting, toll-free number and so on has greatly impacted customer services. And, toll-free numbers have proved to be a big hit in the business world. Let’s discuss its benefits in more details:

- Enhance Customer Experience: Have you ever called the customer support center for product or service related queries? if yes! Then you too must have experienced that most of your questions were not answered. I know that customers get disappointed when the right solution is not given. But cloud-based toll free number service enhances customer service and allows users to connect with the concerned department after dialing a few keys. It’s the most convenient way for users to reach the customer support center and get their queries answered.

- Credibility & Portability: Toll-Free number is a perfect solution for enterprises of all sizes, especially for SMEs and Startups. It provides reliability to your business and improves business reputation in the market. It also enables users to access the company’s customer support center from anywhere without spending money.

- Best Tool for Marketing: With the help of a cloud-based toll free number, enterprises can use it for marketing purposes. Actually, it will work as a marketing tool and enables you to create multiple extensions through which you can easily track your marketing campaigns.

- Business Presence: Both local and national callers can easily reach you. But for international purposes, there may be some restrictions in using toll free number. It may cause you to pay an extra charge but available for international markets. Suppose you have a service-based business or an online store that has a national and international presence, Therefore it is necessary to have a toll free number.

- Cost-Effective: It’s a free service offered by the businesses to its customers. A cloud-based toll-free number system requires the hassle-free set up at a very low price. It’s a perfect solution for all types of organizations.

- Easy To Remember: Mostly, toll-free numbers start from 1800 or 0800. Therefore, it is easy to remember these types of phone numbers. It gives customers the opportunity to make more calls so that more sales can be generated.

As a blogger, I feel having a toll free number service is crucial for any business in a competitive market. It attracts your customer’s attention. Businesses such as SMBs and Startups can take toll free numbers and enhance the customer experience. Source: LinkedIn.com