How Cloud Telephony Will Benefit SMBs and Startups in 2020?

by Vinay Arora Business Consultant

While most SMBs and startups prepare themselves for disaster situations like software glitches, hardware malfunction or simple administrative errors. But some organizations do not have adequate backup plans. And, I know SMBs and Startups businesses can’t afford telephony disasters. But technology such as cloud telephony gives businesses the opportunity to prepare for a telephony disaster. Yes!! Cloud Telephony Service takes your business to a whole new level, it’s growing handsomely. As per “ExpertRecorder” research, 2020 to 2026 cloud telephony will make an influential expansion in India and globally.

The emergence of cloud telephony technology has changed business communication systems significantly. It provides SMBs and Startups with higher efficiency and magnificent growth. Businesses like SMBs and startups can easily switch from traditional PBX systems to cloud telephony services without installing any hardware infrastructure at office premises. Enhance sales and improve conversion rates are always the major concerns of any business. It can be easily achievable for SMBs and Startups with the help of a cloud telephony solution.

Here are the benefits which you get after adopting cloud telephony service:

Cost-Effective for SMBs and Startups: Private organizations spend a lot of money on installing hardware equipment for traditional PBX systems. But cloud based business PBX system eliminate the need of old PBX systems. Mostly, SMBs and startups have limited budgets but acquiring cloud telephony service means you will save money. Its business communication app installation gives you easy scalability, faster growth and higher productivity.

Higher Productivity that Everybody Wants: With the help of virtual phone systems, industries will not miss a single call from their customers. It allows enterprises to communicate with customers and employees from anywhere at any time. If you are at home or traveling, it doesn’t matter. You can comfortably address your customers. Rather, it will enhance your business productivity.

Enhance Business Reputation: The purpose of cloud telephony is to automate your business communication system which allows you to be available 24 * 7 to your customers. Your customers will recognize you as a professional enterprise that is efficiently managed, just like an MNCs company. Responding to every call and addressing their issues with warm greetings will enhance your business reputation.

Easy Integrations With Applications: Without integration features, we cannot even imagine cloud telephony. But cloud telephony easily integrates with different CRMs such as Sugar, Salesforce, Google Spreadsheet, Zoho and other applications. Hence, business integration process increases the ability of employees to work remotely and share files.

Business Call Analytics Reports: With the help of business call analytics reports, Enterprises can access all incoming and outgoing call information and Messages received/sent by the team. Its analytics reports provide you with statistics info such as call flow volume, avg. call time, cost per call and so on. SMBs and Startups also track and record the employee’s performance.

Cloud telephony has the ability to scale the operations of SMBs and startups. It will help you to run your business smoothly. However, If you are facing issues related to business communication, then cloud telephony is the perfect solution to all your concerns. I know it is alway challenging to find out the right expertise but you just need to hire the best cloud telephony service provider.

Source: LinkedIn.com