Recover from the pandemic with a robust salesforce health cloud implementation service

by Alena Clark Salesforce Consultant

As industries get ready to emerge anew in a post Covid world, it is necessary to evaluate the different factors, which will create improved opportunities for growth in the long run.

The huge financial downturn caused by the pandemic had made businesses across the globe face a severe decline in revenue.

The healthcare industry was one of the worst affected during the pandemic. Services were, either partially or completely disrupted, due to lockdown measures. Physical distancing had led to staff scarcity, supply chain crisis and reduction in patient demand. The inadequate engagement between patients and caregivers added to revenue loss for healthcare organizations. There has been a sudden drop in patient footfall owing to fear of being infected by the Coronavirus. Even diagnostic businesses have suffered, as people are not ready to venture out for regular medical examinations due to social distancing protocols.

Medical tourism, which was a huge source of capital for the healthcare sector, has received a fatal blow. Medical tourism also contributed to the economic growth of a country and was a continuous source of employment before the pandemic.  The travel prohibitions during the pandemic have reduced the influx of international patients and healthcare businesses had come to a standstill.

To manage the current challenges it is necessary for the healthcare sector to adopt a digital transformation in business. Expansion of digital platforms in health organizations will improve interoperability between different departments and provide long-term solutions to achieve healthcare objectives.

Statistics reveal that digital strategies have optimized on demand, customer centric, healthcare initiatives. Healthcare executives reveal that a digital transformation has driven operational efficiency by 40% and customer focused business by 35%.The virtual healthcare market is expected to touch 5.1 billion dollars by 2025.

Digital technology can mitigate the healthcare challenges by delivering low cost patient engagement services.

Salesforce CRM services for healthcare will engage patients, caregivers and providers across a unified point to enhance better health outcomes. CRM delivers a personalized experience by leveraging innovations in the healthcare industries and connects the different departments seamlessly.

CRM in healthcare also delivers a holistic approach to maintain patient relationships by offering personalized healthcare services.

Salesforce health cloud enforces better strategies with real time analysis of data to reduce healthcare expenditure and ensure better patient outcomes. Out of the box functionalities of CRM optimizes user management and team collaboration. This speeds up the overall efficiency of healthcare and helps in building successful patient relationships to improve business productivity.

Healthcare CRM manages patient data with cloud-based applications to reduce security risks and ensure best practices in patient management.

Kcloud technologies health cloud offers a comprehensive service by engaging patients, caregivers, health managers and other workforces to attain healthcare objectives. Kcloud provides a 360-degree view of patient profiles across different devices to deliver satisfactory outcomes in the healthcare business.

Data driven Salesforce health cloud implementation Service help organizations make smarter decisions with proactive customer service tools.

 Collaboration across different departments

Better communication between patients, providers, regulatory bodies and health insurers reduce revenue deficits and increase productivity. Effective collaboration enhances accountability and manages real time conversations to deliver patient centric solutions.

Data security and Storage                                                                                           

Cloud based data storage services reduce the cost of IT infrastructure for a healthcare organization. Data can be analyzed and accessed from anywhere to respond to patient needs and provide timely services.

Patient records stored in the cloud, prevents risk of data damage caused by natural calamities or man made sabotage. Data security enhances patient safety by storing delicate information to optimize patient trust in healthcare systems.

Data management with flexible operations

Cloud based healthcare CRM ensures easy up gradation and drives flexibility in costs. Data managed by third party service providers improve storage capacity and offer scalable user interfaces.

Personalized healthcare service

Effective collaboration between providers, patients and members help in sharing patient information and provide personalized service. Connecting healthcare teams across an automated platform reduces the sales process and tracks follow up cycle consistently. Automation also saves precious working hours and helps to focus more on patients and their requirements.

Building trust with improved data visibility

A 360 degree view of patient records helps the sales and service teams steer actionable insights into patient needs. Data driven operation engages patients with healthcare communities to improve retention and drive loyalty.

ROI in healthcare industry

Seamless integration of patient data with end user interfaces in healthcare CRM ensures faster service starting from admission to post discharge care. Quick access to patient information can save a life during a crisis. AI and Einstein analytics drive real time solutions to patient problems thus building patient satisfaction. Customized healthcare services delivered across any device build patient success stories and drive ROI for organizations.

 Health cloud implementation will help customers and communities respond rapidly to a post Covid world with advanced patient management strategies and improved workflow efficiency to optimize patient satisfaction in the healthcare business.

 

 

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Created on Aug 20th 2020 07:58. Viewed 495 times.

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