Reasons for Indian Travel Companies to Buy A Toll-Free Number

by Clayton Clive Blogger

The Indian toll-free number is getting popular among Indian companies. Travel companies in India are integrating this technology into their call operations. Let's find out how the Indian toll-free number benefits travel companies.

Why Should Travel Companies Buy Toll-Free Phone Numbers?

Free Calling Service: Travel companies can ease the process of communication with the business by offering easy-to-recall phone numbers and free calling service to the customers. There are plenty of reasons why Indian travel companies should have toll-free numbers. The first and primary reason is to provide customers with an organized and easy-to-access communication system that can resolve their queries instantly. Customers and prospects have several questions regarding the holiday packages offered by travel companies.

They need to inquire about the fare, location, package cost, additional charges, add-ons in the package, and much more. Travel companies can offer their customers the ease to get their questions answered with IVR integration. The IVR is an excellent communication system that provides a series of menus and submenus that helps to resolve the customers' queries by asking them to press the corresponding keys on their mobile phone keypad. They can know about the available destination for which the travel company is providing the tour packages or confirm any discounts or promotional offers. They might want to grab the early bird packages or get the queries related to payments etc. So with the IVR, a travel company can offer an enhanced customer experience to the customers and provide better CX.

Availability: The toll-free number in India is a free calling service that increases the company's availability to its customers. With IVR integration, it can use Text-to-speech software and deploy bots to answer routine queries. It's an excellent way to ensure availability beyond working hours. The IVR will offer the customers' self-help menus that they can use to get answers to their questions. If they need to speak to live agents, they can choose the option provided in the IVR to talk to the executive. So the IVR is a great way to keep connected with the customers and be available to resolve their queries immediately.

Distinguish The Brand From The Competitors- Did you know that it is essential to create brand awareness, and the toll-free solution helps with it?

Yes, the Indian toll-free numbers format is distinct from that of conventional mobile phone numbers and landline numbers. They are easy to recall and even memorize, so it is a hassle-free process for the customers to recall the phone number and instantly dial it. Gradually the customers associate that particular number with that of the brand and help to distinguish that particular brand from other brands. Travel companies can advertise their offerings per the customer’s demands and make their operations more successful.

Tap New Markets: The Indian toll-free number helps travel companies to tap new markets by setting a toll-free phone number for business communication outside the base country. The toll-free solution is a smart plug-n-play solution that companies can set up anywhere. Travel companies looking forward to expanding their business in foreign countries can rely on the toll-free solution. They need not invest in an elaborate infrastructure with huge investment to set up an inbound and outbound call center.

All they need is a toll-free solution that they can set up within a few minutes and connect with their audience. So a travel company based out of India can connect with its prospects in other countries looking forward to vacationing in India or any third country.

Companies can get a premium toll-free business number from a reliable service provider and engage their target audience in different countries.

Understand Customers: The toll-free number in India provides an excellent opportunity for travel companies to understand their customers. The software has a call recording feature to record customer conversations. The business can learn about customer expectations and drastically improve its operations by aligning its business activities with customer opinions. In this way, they can improve customer acquisition and increase profitability. For instance, they can understand which destinations the customer favors during a particular season or know which tour package did not meet the customers' expectations. So they can plan future travel options that can provide high customer satisfaction.

The Final Words

Indeed, travel companies can hugely benefit from toll-free phone numbers. It is highly advisable that companies must get the Indian toll-free number and invest in the technology to streamline their operations. It will improve their business communication and offer better CX to maximize profitability.