by John Kartan Accounting And Bookkeeping
QuickBooks Keeps Crashing

Crashing issues in any application can be frustrating, and QuickBooks is no different. When you are unable to run the application correctly, it can lead to the QuickBooks keeps crashing error on the screen. This error code can get triggered due to some common causes, like incorrect company file names. If your QuickBooks shuts down randomly, you can use the methods given below to address the issue successfully.

The given solutions, although effective, can be difficult to comprehend if you are performing the resolution process for the first time. In case you are facing issues with the solutions, you can call us at 1.855.738.2784 to get direct help from our team of QB experts to tackle the same.

QuickBooks Has Stopped Working: Main Reasons & Factors

The following common causes & triggers might be responsible for the QuickBooks automatic shutdown issue.
  • The QBWUSER.INI file might be damaged, corrupted, or missing from the PC, and the registration files issues might cause QB to crash.
  • The company file name might be too long or contain special characters, and the file might be stored in an incorrect or damaged folder.
  • Your hard drive might be damaged or corrupted, and the bad sectors might cause it difficult to access QB or sustain the software.
  • Your Windows OS version might be outdated or old, and the obsolete version might be incompatible with the current QB version, leading to crashing problems.

Permanent Solutions to Troubleshoot QuickBooks Desktop Won’t Start Issue

If your QuickBooks starts to open then closes, the detailed solutions provided below can help you effectively resolve the issue –

Step 1 – Update QuickBooks to the Recent Release as a Windows Admin from the Help Section

You can terminate QuickBooks crashes on startup error by updating QB to the latest version from the help tab.
  • Open QuickBooks to go to the Help menu, select the Update QuickBooks Desktop option and access the Update Now window. 
  • Click on Reset Updates and choose the Get Updates option to download the latest QB updates, and once done, hit Install Now to run the updated QB version and check if the crashing issues are terminated.

Step 2 – Rename the INI File to Modify the File Extensions from the File Directory

You can modify the QBWUSER file extension to fix the file damage in the following manner –
  • Open QuickBooks File Directory to locate the file with the INI extension and right-click the Rename option to add OLD at the end of the file name.
  • Hit Enter to save the changes and rename the Entitlement file in the same manner, followed by rerunning QuickBooks and trying to access the company data file again.


The reliable solutions curated in this blog can help you successfully dismiss QuickBooks keeps crashing error. In case the error message remains unresolved and the solutions don’t work, you can call us at 1.855.738.2784 to get immediate help from our team of QB professionals.

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About John Kartan Advanced   Accounting And Bookkeeping

84 connections, 3 recommendations, 292 honor points.
Joined APSense since, January 28th, 2021, From Terrell, United States.

Created on Aug 2nd 2023 16:02. Viewed 125 times.


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