Can not Log in to QuickBooks Online Here is What to Do

Several issues can disturb you while logging in to QuickBooks Online accounts in the browser. And to help you understand it and fix it, we have compiled this detailed blog. Before delving into the description, we will provide a brief about the causes why you can’t log in to QuickBooks Online. For instance, an outdated Chrome version, corrupted browser data, network connection issues, and many more. 

As a result, this may decrease your business productivity. Thus, take a deep dive into the page and explore the solutions precisely. 

In case you are still stuck with it and prefer to consult a professional, give a call to 1.855.738.2784 and discuss your queries with QB Pro advisors. 

Know Why You are Unable to Log in to QBO

Have a look at the reasons that might be responsible for why you can’t access QB via browser.

1. It might be due to an outdated Chrome version.
2. If there are server-related disruptions.
3. In case of network connection issues, you won’t be able to log in to QB Online on the browser.
4. It may take place due to cached or corrupted browser data.

Working Solutions If You Can’t Log in to QuickBooks Online

You can use basic resolutions to rectify browser issues in the first place. Moreover, delve into the troubleshooting solutions if basic methods don’t help.

Here are the basic browser troubleshooting

Use a private or incognito browser

1. Google Chrome: Ctrl+Shift+N
2. Mozilla Firefox: Ctrl+Shift+P
3. Safari: Ctrl+Shift+N

Use supported web browsers

1. Google Chrome: version 78 or newer
2. Mozilla Firefox: version 76 or newer. Note: To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
3. Microsoft Edge: version 79 or newer
4. Safari: version 12 or newer (Mac only)
5. Opera: version 68 or newer
6. Samsung: version 10 or newer

Restart your browser

Try restarting your browser when you try to access QB. Sometimes, it is just an internet connection issue. 

Add Intuit as a trusted site

Google Chrome: 

1. Choose the Customize and control Google Chrome icon.
2. Click on Settings.
3. Now, choose Privacy and Security.
4. Tap on Third-party cookies.
5. Click on the " Add” option that is present next to Allowed to use third-party cookies.
6. Input *intuit.com.
7. Hit Add to save.

Safari:

1. Open Safari and input *intuit.com. 
2. Hit Enter and choose Bookmarks.
3. Click Add Bookmark.
4. Choose Favourites from the dropdown “Add this page to.”
5. Click Add.

Microsoft Edge:

1. Tap on the Settings and More option.
2. Choose Settings.
3. Now, click on Cookies and site permissions.
4. You are required to tap on Manage and delete cookies and site data.
5. Click Add in the Allow section.
6. Input *intuit.com. 
7. Click Add to save.  

If the basic troubleshooting doesn’t work, follow the steps below for your browser:

Change the download file’s default location

For Google Chrome:

1. Open the browser.
2. Tap three dots. 
3. Click Settings.
4. Choose Show Advanced Settings.
5. Click the Download section:
6. Tap on Change to choose a default location where the downloaded files will be saved.
7. Click on Ask where to save each file before downloading if you want the browser to send you a prompt to choose a specific location for each download. 

For Mozilla Firefox:

1. Head to the Tools menu.
2. Choose Options.
3. Click on the General tab:
4. Tap Browse to choose a default location where you will save your downloaded files.
5. Click on Ask where to save each file before downloading if you want the browser to send you a prompt to choose a specific location for each download.

For Safari: 

1. Tap on Preferences. Followed by General.
2. Head to the Save Downloaded Files.
3. Tap Other.
4. Pick a location and click Close.

For Microsoft Edge:

1. Open the browser.
2. Tap three dots. 
3. Click on Settings.
4. Head to the Advanced settings.
5. Tap View advanced settings.
6. Go to the Download section.
7. Pick the option that says Ask me what to do with each download.          

If you are stuck with QuickBooks error 12157 and are unable to perform tasks, refer to our dedicated blog.                                                  

What You Should Remember

In the blog, we discussed the reasons why you can’t log in to QuickBooks Online in the browser. Moreover, we explored the solutions to resolve it. If you are still stuck and need help, dial 1.855.738.2784.

Recommended Reading: QuickBooks Error Series 6000, How to Fix it?