
Having overall control of IT tasks to support your business operations can be difficult. There are many challenges facing an IT team such as managing workers remotely and often across multiple sites, or identifying which tasks are carried out by manual or automated operations, not forgetting the necessity to provide reports and metrics for customers and managers.
It is possible to find various solutions to this problem of overall control but none I’ve come across provide such a simple approach as Halcyon Software’s Task Supervisor. This software wraps all your responsibilities for IT task management into one solution. It enables organisations to list, organise and view all essential tasks in one centralised location, making sure that things happen, when they should, minimising the risk of business disruption and human error.
In short, you will be able to run your IT operations more efficiently by knowing which tasks need to be done, when they need to be completed by and which individual or automated process should handle them. This makes it possible to quickly and easily see all manual and automated tasks together and report on how long they take and whether they were completed on time.
In my experience I have found it minimises the risk of missing critical tasks that could affect service levels. I know only too well how my business could be impacted if critical tasks were missed.. I’ve reduced my reliance on key staff with specialist skills as complex tasks can be documented within the software. It flags overdue or incomplete tasks so I can quickly identify issues and rectify them, and its reporting capability enables my IT team to demonstrate the value of the service we’re delivering to the organisation.. This would be equally relevant for managed service providers, who have to demonstrate the value of the service they give to their customers through Service Level Agreements.
What’s more, its compatible with different platforms including, IBM i, AIX, Linux and Windows The web-based browser interface enables me and others, with the authority to do so, to log in, action and view the progress of our tasks no matter where we are located in the world We can also view escalation procedures so that our IT administrators can easily identify what action needs to be taken, when and by which individual, automated process or third party software package.
Tasks and processes are listed in a time sequence showing which ones have to be completed at specific times or within a defined time frame. The solution highlights which tasks need to be completed manually by specific users or groups and which ones are handled by an automatically. Tasks not completing on time cause a warning to be displayed on the web-based interface.
Halcyon Software has more than 20 years background in delivering proven solutions and gives first class customer support. Since using Task Supervisor I have been interested in their other products to proactively monitor and manage my critical IT systems and to contribute to my automated operations strategy to reduce costs. I’m pleased I invested in Task Supervisor.
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