How to troubleshoot Norton Error 8504, 104?

by James watson James

Norton antivirus comes in an assortment of features to protect your computer and mobile device from most of the viruses attack and online risks. Giving you a 360-degree protection against threats and unsafe web browsing, Norton primarily detects and removes virus and block malicious WebPages.

However, in many cases, the antivirus sometimes fails to perform a certain action while installing, updating, or performing real-time virus scan due to fault in network connection or any other reasons. On the other hand, all these errors can be fixed easily by following a few troubleshooting options. One of the most common Norton Error is error code "8504, 104". You can simply detect the error if your system is showing it, these certain symptoms, and causes that will help to identify the Norton antivirus problem

Symptoms of Norton Error 8504, 104-

           ·         When you encounter Norton Error code 8504, 104 it crashes the active program window

           ·         Respond slowly to external device e.g., keyboard and mouse

           ·         Computer freezes periodically of few seconds or moments

Causes of Norton Error 8504, 104-

           ·         Your computer might show sluggish behavior

           ·         It will Automatically corrupt the download or show incomplete installation of Norton antivirus product

           ·         Window registry corruption from a recent problems related with Norton product, say Norton 360 (install and uninstall problem)

           ·         Malware or Virus attack might have corrupted Windows system files or other Norton antivirus related product.’

If you notice such symptoms when there is no Norton error code is showing up, in such case, a basic step you can take to resolve the problem is to restart your computer and see whether the Norton error is fixed or not. In case not, then you can continue fixing the issue by following troubleshooting steps. In addition, while you encounter Norton error “8504, 104" on your computer, try restarting your computer and if you still find the same error again, please follow steps to remove it.

How to fix Norton Error Code 8504, 104"?

If the error does not get resolved after you restart your computer, you need to uninstall and then reinstall Norton antivirus product on your device. To uninstall Norton antivirus software, you first need to download and reinstall the same or different version with these easy steps. Also, please note that the steps might slightly vary depending on the browser and its version you are using.

Step 1: f you are an existing user of Norton family, you are recommended to uninstall the program first for the sake of fix the problem.

Step 2: Open your web browser, find and download Norton Remove and Reinstall tool

(After your find the correct page, the tool extension will be installed automatically or if not, click on the download button shown on the window when prompted. Find the downloaded file by pressing ctrl+J key altogether to open download history and run the fine)

Step 3: Open the folder location where the extension has been downloaded.

Step 4: Click and open the file with NRnR icon

Step 5: The step will direct you to License and Agreement page, read and mark agree to proceed ahead

Step 6: Choose Advanced option

Step 7: Select Remove only option

Step 8: When directed to next, click on Remove bottom

Step 9: Restart your PC after performing all the above steps manually

Follow the description popping up on the screen of your laptop(s) or computer(s) and once done, find your online and know will the instruction of the Norton security product and keep checking for the update of the software.  Now, Norton error “8504, 104" has been fixed and in case the security software is not updated, use your product key for activation.


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About James watson Advanced   James

87 connections, 2 recommendations, 259 honor points.
Joined APSense since, November 25th, 2017, From Reston, United Kingdom.

Created on Feb 17th 2018 00:18. Viewed 709 times.


norton setup Junior  Norton Installion setup
his is a great inspiring article.I am pretty much pleased with your good work.You put really very helpful information.
Jan 10th 2019 10:14   
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