How to resolve consumer complaint in Kanpur?

by Kanika Goyal Online Consumer Forum

In today's era, people are highly dependent on goods and services offered by companies, it is very likely to happen that most of the time we have been ill-treated by them such as receiving defective products, poor quality services, unfair trade practices, or warranty issues. Therefore Consumer complaints provide a mechanism for consumers to state their rights when they have been deceived by businesses or service providers.

The consumer courts are designed to provide a platform for consumers to seek resolution of their complaints and to protect consumer rights in the country. It also helps consumers to solve their issues and problems against companies and service providers so if you feel that you have lose your money on purchases of a product and want to complain against the company and service provider. Then you have the right to file consumer complaint in Kanpur consumer court and get help from lawyer.

It is important to note that the output of filing case in the consumer court can not be ascertained precisely as the system depends on various factors, including the nature of the complaint, the evidence provided, and the legal representation etc. If you have a specific complaint, it is advisable to seek legal advice first to understand the best course of action for your particular situation.

Lets see how you can resolve consumer complaint in Kanpur

Contact customer support team

The very first step one should take for his/her grievances is to contact customer care team of the company by calling them on toll free number or customer care number. You can even send email directly to their support department if you know the email address.

Take legal action

If you got no response from the opponent with customer support team or you are not satisfied with the resolution provided, you can go to Kanpur consumer court where you can file a complaint against the opposite party.

Consumers can send a legal notice to company if it is not willing to resolve his complaint. You should hire a lawyer who can do this. It is very efficient way of handling the issue legally. Check below to know how to send a legal notice:

Step 1: First, appoint a lawyer who can draft a legal notice.

Step 2: Carefully read the notice and request the lawyer to sign it.

Step 3: Retain a duplicate of the Notice for future use.

Step 4: Deliver the legal notice to the company via registered mail.

Step 5: Retain the proof of delivery report from the Notice as evidence.

File consumer forum case

If your issue is not resolved after taking the previous step, don't worry, as there is another option available to address your complaint and achieve the desired outcome. The consumer forum is set up for handling consumer complaints. It is specifically created for addressing consumer complaints, aimed at assisting consumers and safeguarding their rights by providing suitable resolutions.

Below is the step-by-step process of submitting a lawsuit at the consumer court in Kanpur.

Step 1 involves sending a formal legal notification to the other party.

Step 2 Prepare to draft a consumer complaint.

Step 3 includes collecting all relevant evidence to support your complaint.

Step 4 Select the court with jurisdiction over your case.

Step 5 Send the required payment to the court.

Step 6 Submit the case in Kanpur court along with the affidavit.

After you file the case, the court will need time to review and approve the filing. After filing a case, you will receive a specific Case number that allows you to track the status of your consumer case at the Kanpur consumer court.