Complaintsboard.com is a popular consumer complaint website. Also known as ‘the Site’, the company defines a complaint as a personal opinion and the perception of the consumer, and it collects information such as name, postal address, telephone number, e-mail address, and any other information in case the Site needs to contact the poster.

Complaintsboard.com doesn’t take responsibility for any post, and doesn’t run a background check on the authenticity of the post. This means that the reviews posted on the Site can be false and defamatory, or posted by competitors to malign the name of a brand.

This means that there is a high probability of false posts on the site, which makes it necessary to remove it because most customers make their decisions based on consumer reviews and it becomes extremely important to make sure that there is nothing misleading about your brand online.

Listed below are a few steps that you can take in order take the damaging content off of the website.

Judge the Authenticity of the Post

First of all, understand if the post is true or not, and whether it is just comprises of defamatory content to damage your brand. You will quickly judge if it is a competitor spreading the news or if it is an actual consumer by the language of the post.

Ask the Information to be removed

If it is a false post, and the information is incorrect, then ask the website the remove the content immediately.

Initiate a Conversation

If you can’t get the post or the comment removed, initiate a conversation by commenting on the thread, asking to verify the content and authenticity of the claim. Discuss the findings and try to reach a solution complaints board removal.

Offer Customer Support

Be sure to invite the commentator to call the customer service if you find out that the information is correct. Engage with the individual on a personal level and find a common ground, and ensure that you have rectified the fault adequately to steer clear of any negative customer reviews in future.