How to Fix QuickBooks Error 1328?

by Devil Devis Certified Public Accountant

Error 1328 of QuickBooks is another error that prevents some of the QuickBooks software functions, such as uninstalling, installing, updating, and repairing the software. It shows a message when the error troubleshoots, saying, “Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp”. Many users face similar errors when they try to repair QuickBooks Desktop. 

QuickBooks update error 1328

The leading causes behind this error might be several, including software conflicts, registry errors, corrupt or missing files, etc. This article will discuss everything related to QuickBooks error 1328, its causes, its symptoms, and how to fix the error 1328 QuickBooks.

The main Causes Triggering QuickBooks Error 1328

The QuickBooks error 1328 triggers due to any of the following reasons:

  • An unexpected system shutdown brought on by a sudden power outage

  • Invalid entry in the registry made at the time of the uninstallation process. 

  • Error 1328 may also trigger due to false system configuration. 

  • Malicious attacks of virus

  • A damaged file of a QuickBooks desktop may create an error while performing the process of installation.

  • Incorrect installation

Symptoms: Early symptoms of QuickBooks Error 1328

  • The user may encounter issues at the time of restoration of the QuickBooks desktop. 

  • Windows show frequent crashes or slow time of reactions. 

  • Any pop-up shown screen displaying the error message

  • Unable to access the process of updating software in QuickBooks

  • The removal or installation process of the QuickBooks program will get interrupted by recurring failures and interruptions. 

  • QuickBooks software starts responding slowly or crashes at times.

Methods to Troubleshoot QuickBooks Error 1328

Method 1: Rename the file “Config.fsi”

  • Press the key “Win+E” on the keyboard to open File Explorer. 

  • Search the file “Config.msi” on C: Drive

  • Select the option “Rename” by right-clicking on the file.

  • Then enter ”.old” at the ending name of the file. 

  • Now click anywhere to save the name of the file. 

  • Lastly, try re-updating the QuickBooks & check if the QuickBooks error 1328 is resolved. 

Method 2: Take help from the Install Diagnostic Tools of QuickBooks

There are two steps in this re-solving method

  1. Download the tool hub of QuickBooks

  • Install the tool hub of QuickBooks from the official website of Intuit.

  • Then run the file “.exe” by going to the download folder.

  • Comply with the instructions on the screen to run the tool hub of QuickBooks.

  • Accept the T&C shown by ticking the checkbox.

  • After the installation process is complete, the tool hub icon of QuickBooks will be visible on the desktop.

  1. Launch the Diagnostic Tool of QuickBooks

Installation Issues tab in Tool Hub

  • It will take some time to fix any issues related to installation.

  • Lastly, restart the system to check if error 1328 is fixed. 

Method 3: Update your windows

Check for updates in windows 10

  • Select the settings option from the start menu

  • Then choose the Security and update option & select “Windows Update.”

  • Click on “Check for updates.”

  • After the computer identifies if there is any update available, download each critical update available.

  •  Restart the system & let it install the updates. Then launch the QuickBooks software & verify if the QuickBooks error 1328 is solved.

Method 4: Perform QuickBooks clean installation

Clean Install Utility

  • Launch the “Run” window by pressing the keys “Windows+R.”

  • Then command the window to open Control Panel.

  • Search QuickBooks from the list of Programs & Features, choose Change/Uninstall

  • Choose the QuickBooks software from the programs list & click on “Uninstall.”

  • Comply with the instructions given on the screen to fulfill the uninstallation process. 

  • Launch the tools hub of QuickBook & go to the section “Program Installation Problems.”

  • Run the clean installation tool of QuickBooks & then click on the “Accept option” on the license agreement page.

  • Comply with the instructions given on the screen for performing QuickBooks clean installation. 

Method 5: Check the System File by Using the File Checker

  • Go to the start button & search “cmd.”

  • The user is required to run CMD being an admin by right-clicking on the icon and selecting the option “Run as Administrator.”

  • Type “SFC/scan now” inside the command prompt window & click on Enter.

  • This process will launch the Computer File Checker to verify the presence of any problem inside the files.

  • After the process is complete, shut the windows & open QuickBooks desktop. Then, try to update again through the help menu & check if the error is resolved.


The blog contains the Quickbooks error 1328 definition, causes, symptoms, and methods to resolve it. Although the resolving methods are written under the guidance and after technical observations. If you cannot resolve the problem, you can contact our error support team for assistance. 

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About Devil Devis Advanced   Certified Public Accountant

50 connections, 4 recommendations, 232 honor points.
Joined APSense since, March 23rd, 2022, From Austin, United States.

Created on Oct 20th 2022 08:09. Viewed 192 times.


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