Develop and implement diversity policy

Read the instructions below and complete this part of the evaluation. You must send your response to your trainer for evaluation through your student's portal. Wait 5 business days for the trainer / assessor to evaluate your response. Go back to your student's portal to review the result of this evaluation and the possible comments of your trainer / advisor. In case you have to perform a practical task for this competence unit, it may be necessary to complete it in the classroom on a day assigned by your trainer. See the Practical Evaluation sheet for more information and instructions. Your instructor / advisor will observe you during the practical assessment and inform you of the result when completing this task.

 

Instructions:

 

You must complete the following case study on the development and implementation of a diversity policy. Your answers will be part of the evidence gathered for this unit. You must complete and submit this task to your trainer for evaluation before the expiration date provided by your trainer.

 

Case study:

As part of this evaluation, you must access the simulated business of "Bayside Call Center". This business is a fictitious company and, for evaluation purposes, you can assume that your Trainer is the CEO to clarify any company information or consult as necessary.

 

Your role will be that of Human Resources Manager. The Description of your position requires that you ensure that company policies include and support the acceptance of diversity. There is a "Diversity Policy" of Bayside Call Center; however, it is outdated and does not really support or reflect the diversity of current staff members. The information within the current policy only identifies problems of non-discrimination and does not cover all aspects of inclusive diversity practices. You have identified that this is not appropriate and requires an immediate review.

 

You can access all the information required in the 'Bayside Call Center' Organizational Portfolio through the Resources for this competence unit in your EZ learn. Relevant documents may include:

• Business overview

• The 'diversity policy' of the existing Bayside call center

• Other policies and procedures, documents.

 

Chores

 

As the Human Resources Manager at Bayside Call Center, you are required to conduct a review of current Diversity Policy and Practices and to make suggestions for improvement.