The main business objective is to achieve and maintain customer success. The most vital aspect to meet this objective depends on the selection of the best IT consultancy firm as your technology partner. There are many criteria’s that enable you to locate the best IT consultancy firm. Some of the criteria’s are discussed in this article.

Selecting the Best IT Firm

This section deals with the factors that are required for selecting the best IT firm.

Criteria’s for the Selection

Some of the criteria’s governing the selection of the best IT firms includes:

·         A dynamic team of talented developers and consultants

·         Proven understanding of the business as well as the market trends

·         The firm should not only be able to bring credibility but also integrity in the business solutions

·         Achieve innovation as a team with a passion and enthusiasm to experiment and change as per the requirements

·         The firm should be able to organize ideas and develop strategies thereby providing optimized long-term solutions

·         The firm should enable a wide range of implementation services built around the Software as a Service (SaaS) model

You should focus on the above-mentioned criteria’s as some of the highlighters before selecting the best IT consultancy firm as your technology partner. If you need long-term business relations with your customers then you must select the firm that adapts, customizes and implements the business solution(s) accordingly. Apart from these factors, the IT firm must adopt the concept of providing hosted and on-demand software solutions. For example, the firm should be ready to offer services like consultation, implementation and customization support for the ever-growing business demand, may be a CRM solution.

With the technological advancement, there is rise of a globally connected network of IT firms. These firms bring world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges.

Next, with the advent of cloud technologies in India, the IT firm should provide cloud-based solutions to attain the best results and bring joy to the customers. The firm can achieve this by leveraging the leading and innovative products and platform to enable the organization to become a Social and Mobile Enterprise. For instance, the firm should use an agile scrum-based development methodology that ensures deliverables in a 2 to 3 week sprint.

Moreover, the IT firm should have an extensive exposure in the IT space to build a strong expertise mainly in the development and implementation of the CRM services, Web & Mobile solutions, Business solutions (ERP support).

Conclusion

Thus, the best IT firm must have a team of experienced consultants with a range of technologies and industries. The firm should be able to deliver robust, yet flexible, solutions with a deep industry knowledge and implementation experience, for example, in the field of Sales Cloud, Service Cloud and Marketing Cloud. There are many IT firms that are available with cost-effective solutions at the delivery centers located in Mumbai, Bangalore, Delhi and Pune. So, it is very important to fulfill the commitment to deliver the lowest total cost of ownership, along with the contractual flexibility to provide the  customers with maximum ability to scale up or down with business needs.