Contact Center Performance and Call Center Management Software

Managing call centers becomes complex – and in a hurry.  The economy is just one of many factors that significantly influence decisions about Contact Centers or Call Centers.

Call center performance management is an integral part of managing the call center and helps you to align your people, processes and systems to your goals and objective, such as customer satisfaction, cost control and revenue goals. CCP’s Contact center management software  helps you to easily track, analyze and manage agent, group and center performance to optimize your call center performance.
 

Benefit:

-Ensure data quality, transparency and relevance for action.

-Understand how cost and value flow through the organization and what drives or influences variation.

-Forecast and predict future outcomes with accuracy; and optimize resources and activity for maximum value creation.

-Efficient, customizable interface for each user enables fast access to needed information

-Easily analyze the root cause of issues and opportunities with drill-through reports

-Real-time visibility into performance with web dashboards, tickers, and dynamic reports

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