Can a painting contractor software help you improve on customer experience?

by Mike Kelvin Business Head of Kellton As the service industry is becoming more and more driven by customer experience, the service providers are leaving no stone unturned to improve their capacities to deliver a better customer experience in every possible way. The painting service industry is no different, be it residential or commercial services. In their endeavor to win more customers, the painting service contractors can play on their customer experience (CX) card to get a competitive edge over other competitors in the market. A better customer experience can be the game-changer, as it can change customers' complete perception and outlook towards a business.

How to improve customer experience in painting services?

Now, as a painting contractor when you think of ways to improve customer experience, you must analyze the entire customer journey throughout a service cycle, and try to realize the touchpoints that have the potential to improve the CX. The next thing is to get your hands on the right tool such as a painting contractor app or software that allows you to leverage new-age technology like automation and data analytics to improve the CX for your clientele.

The scope of CX improvement in a painting service cycle, and how a painting contractor software can help

• Genuine commitments: Customers expect prompt services, but more than that they want transparency in dealings. For a customer, it is expectable if you say that you will take five days to wrap up a job, provided it is a genuine commitment and your service team actually accomplishes the job in five days. But the worst kind of customer experience is when the service provider's commitments are not genuine when he promises to deliver the service in 3 days, and then work inefficiently and fail to deliver within the esteemed time frame. A painting contractor software with integrated CRM analytics, can function as painting estimating software and enable you to make accurate estimates regarding the budget and timeline of service. This is feasible because the software gives a birds-eye view of the field activities.

• You get real-time visibility into the live location and work status of the existing projects. You can track everything on a real-time basis, be it the availability of the painters; their daily, weekly, or monthly schedules; their travel routes and travel times; inventory stocks, etc. Thus you can know what your team is up to, and how long your resources will be blocked. Accordingly, you can make new job-commitments to the fresh clients. Now, these things can be tracked manually also with the aid of phone calls and all. But, then there is a chance of reduced accuracy, and too much time and efforts go in. But with the painting contractor app, everything happens in an automated mode, thus processes, estimates, and work culture get more accurate and transparent.  

• Customer convenience: In the current digital time, customer demands for convenience services like on-site invoice and billing, e-payment, seamless collaboration for resolving queries, etc. As a comprehensive tool, the painting contractor software facilitates such convenience through inbuilt modules or by allowing secured third party integration.

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Created on Jan 7th 2021 07:44. Viewed 233 times.

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