“80% of businesses already use or plan to use a chatbot by 2020.” Of this out of all the industries considered E-commerce industry is poised to benefit 90% by implementing chatbot applications. So why exactly is Chatbot beneficial for e-commerce businesses? To understand this, we need to first focus on what is a chatbot solution and what functions a chatbot can perform for an E-commerce business.

A chatbot in can be explained as a form of messaging app that can interact with humans through natural language processing to provide clear and intelligent replies. Such messaging applications can automate routine conversations to provide improved customer service. As Chatbots get more sophisticated with the help of Artificial Intelligence and Machine Learning they can solve almost 80% initial queries without any human assistance. Resultantly the workload of customer support executives reduces significantly.