Salesforce Lightning Knowledge is a major adaptation of the functionality offered by Classic Knowledge and is more than just a set of minor changes in the user interface.
Following are a few salient features of Salesforce Lightning Knowledge:
Multiple Channels:
- After your articles have been published, there are several modes of sharing them, which are also channels or media for distribution.
- Following are the many channels which Saleforce Lightning Knowledge offers: the general Public, Customers, Partners and Internal users.
Content Rating:
- Salesforce Lightning Knowledge offers users the feature to rate content using a thumbs-up or thumbs down rating system.
- The voting buttons can be placed on or removed from pages as per your requirements.
Versioning & Knowledge Lifecycle:
- The Knowledge Lifecycle is recurring and emphasizes on incessant betterment of content. In order to support the same, Salesforce Lightning Knowledge offers the feature of version control.
- Leveraging this feature, every article shall be assigned a Version number and whenever changes are to be made to a published article, the article is edited as a new version and is then published again.
Processes for Content Approval:
- Creation of authorization procedures for articles is of utmost importance for keeping a check on the content which is made public, especially if you knowledge base which is frequently published and consists of articles which are read by customers frequently.
Allocating Topics:
- Salesforce Lightning Knowledge provides the additional functionality of assigning topics to write-ups and articles, which in turn lets helps in easy classification basis their content and makes them readily available when searched for.
- Salesforce Lightning knowledge also offers a feature using which topics may be assigned automatically basis data categories, which automates manual tagging to a great extent.
Categorization of Data:
- Data Categories and Data Category Groups are two of the most vital features of Salesforce Lightning Knowledge, which affect two important functions: article organization and article access.
Using Apex with Salesforce Lightning Knowledge:
- Another important trait of Salesforce Lightning Knowledge is that it can have Apex triggers and be accessed using Apex code.
- These include Apex for many functions such as searching, archiving, publishing and other such functions. The Salesforce Lightning Knowledge’s data architecture includes these developmental improvements.
What Almamate Offers:
- AlmaMate offers the best Salesforce training in Delhi NCR. It is regarded as one of the best institutes in Delhi-NCR for Salesforce training.
- We offer best-in-class SFDC development training not only in Delhi but at locations spread across India. The Salesforce training imparted to learners at Almamate is devised to make them industry ready.
- Almamate’s trainers and mentors have been working at its dedicated training vertical for more than ten years now.
- Our Salesforce training is aligned with industry standards and the training program design keeps undergoing changes while considering all the necessary inclusions to be incorporated into the course curriculum in accordance with latest developments in the Salesforce domain.
- AlmaMate ensures 100% placement assistance after successful completion of training.
If you are looking forward to advancing your career in the Information Technology domain and want to be conversant in the usage of the Salesforce CRM platform, then join the best Salesforce training Institute in Delhi NCR. Feel free to connect with our team of highly qualified and experience experts, using the following co-ordinates: +91 9315269123, info@almamate.in. Also visit Almamate’s website: https://almamate.in/
