How to Fix QuickBooks Payroll Internet Connection Read Error

Is a read issue in your QuickBooks payroll internet connection stopping you from doing the necessary payroll tasks? Internet connection problems that prevent payroll from connecting to the internet may cause this error. 

As a result, you will be unable to complete payroll tasks. Among other things, misconfigured firewalls or wrong internet browser settings may cause the problem. We will discover helpful ways to correct mistakes in this blog easily.

Are you worried about the payroll server not responding? Call the Accounting Helpline Payroll Number +1(855)-510-6487 to immediately speak with one of our qualified experts and find out how to solve your issues.

Primary Causes of Internet Connection Errors in QuickBooks Payroll 

Internet connection issues occur when utilizing QB payroll for various reasons. For greater clarity, you must comprehend these causes before fixing the mistake. The leading causes of the QB payroll internet connection error are listed below: 

• The internet security or firewall settings on Windows are either misconfigured or inaccurate

• Your PC's date and time settings are off, which may cause problems when connecting payroll to the Internet

• Excessive cookies and cache in the browser may also cause internet connection issues

• You don't have the most recent payroll function or QuickBooks Desktop upgrades.

• The browser sees QuickBooks and Intuit as non-trusted websites

• Your QuickBooks payroll subscription status is either unconfirmed, expired, or inactive

  
  

These are the primary causes of internet connection read errors in QuickBooks Payroll. In the following section, we'll discover how to fix this problem efficiently. 

Fixes for QuickBooks Payroll Desktop Internet Connection Issues 

You cannot utilize QuickBooks payroll until the internet connection read problem is resolved. To fix the internet connection read problem in QuickBooks payroll, follow the troubleshooting steps listed below. 

Method 1: Update the Payroll Tax Tables and QuickBooks Desktop

The leading cause of connectivity problems when processing payroll is not having the most recent updates. Therefore, you need to install the payroll tax table updates as follows after updating QuickBooks Desktop to the most recent version: 

• Click the Download Entire Update option after choosing Get Payroll Updates under the Employees tab

• After an information window confirming the download's completion displays, click Update to finish the process

  
  

Rerun QuickBooks after updating the QB and payroll tax tables to see if the problems with the internet connection during payroll have been resolved. However, go on to the next fix if the QuickBooks payroll internet connection read error continues. 

Method 2: Set up the Internet Security and Firewall Configurations

QuickBooks won't be able to connect to the Internet if your Windows firewall or antivirus program is set to prevent it. 

This may result in an Internet connection error when processing payroll. You must adjust the antivirus and Windows Firewall settings to clear the blockage to resolve the issue. 

Rerun QuickBooks payroll after configuring the parameters and removing the limits. If the QuickBooks Desktop payroll internet connection read error continues, proceed to the next fix.

Method 3: Adjust your computer's date and time settings

You need to check your computer's date and time settings because they can cause QuickBooks Payroll to experience an internet connection issue. To resolve this issue, adjust your computer's date and time as follows: 

• To open the Run window, press the Windows + R keys. Type Control Panel and select Clock and Region

• To alter the time and date to reflect your local time, tap the Date and Time option in the resulting box, choose the proper date and hour, select Change date and time, and click OK

• Lastly, choose Change Time Zone to finish the process if your time zone is incorrect

  
  

Rerun QB payroll once the time and date settings have been adjusted. If you continue to have an internet connection read issue in QuickBooks Desktop, proceed to the next fix. 

Method 4: Reactivate your subscription to QB Payroll

Payroll connection problems are inevitable if your QuickBooks payroll subscription is not activated. You need to take the following actions to revive the subscription: 

• Click the My Payroll Service option under the Employees menu after opening the QuickBooks Desktop company file

• To access the QuickBooks Account tab, choose Account/Billing Info and then log in using your Intuit account

• To reactivate your payroll service, choose Resubscribe from the Status page and follow the on-screen instructions

FAQ: About QuickBooks Payroll Internet Connection Read Error

What is the QuickBooks Payroll Internet Connection Read Error?

• This error occurs when QuickBooks is unable to read the data needed to connect to the payroll server. It usually appears during a payroll update or while trying to send payroll data, and it prevents users from processing payroll tasks online.

Why does QuickBooks show an internet connection read error during payroll updates?

• The error typically appears due to unstable internet connections, incorrect internet settings, outdated security certificates, or blocked access to QuickBooks servers. Sometimes firewall or antivirus programs may also interfere with the payroll connection.

Can this error occur even if my internet is working?

• Yes, the internet may appear to work fine in a browser, but QuickBooks uses specific ports and services that may be blocked or disrupted, causing this read error. Internet security settings or proxy configurations can also lead to this issue.

Does using a VPN cause QuickBooks Payroll connection issues?

• In some cases, a VPN can interfere with QuickBooks connecting to the payroll server. VPNs may route data through restricted networks, which might block or delay the connection required for payroll services to function properly.

How do I know if QuickBooks servers are down?

• If you suspect the problem isn't on your end, visit the official Intuit status page to check if the QuickBooks Payroll servers are undergoing maintenance or experiencing downtime. This could temporarily block payroll access for all users.

What settings should I check to resolve this error?

• You should verify your internet connection, adjust firewall permissions to allow QuickBooks access, update your Internet Explorer settings even if you use another browser, and ensure that TLS 1.2 is enabled in your advanced settings.

Do I need to update QuickBooks to fix this error?

• Yes, keeping your QuickBooks Desktop updated is important. Older versions may not support current payroll services or security protocols, leading to connection errors. Update to the latest release to ensure compatibility.

Is this error related to payroll subscription issues?

• Sometimes, if your payroll subscription is inactive or there’s a problem with your Intuit account, the system may fail to connect. Make sure your subscription is active and that you are logged in with the correct credentials.

Can antivirus software block QuickBooks payroll connectivity?

• Yes, antivirus software or firewall programs can prevent QuickBooks from connecting to its payroll server. You should whitelist QuickBooks and its related services or temporarily disable such programs to test if they’re the cause.

How do I manually configure firewall settings for QuickBooks?

• Open your firewall settings and allow access for QuickBooks programs like QBW32.exe and the QuickBooks Database Server Manager. Also, ensure that required ports for your version of QuickBooks are open to enable payroll connectivity.

What role does TLS play in this error?

• TLS (Transport Layer Security) helps secure data between your system and Intuit’s servers. QuickBooks requires TLS 1.2 to be enabled. If outdated versions like SSL or TLS 1.0 are active, it may lead to this connection read error.

What should I do if the error still persists after all fixes?

• If you’ve checked all settings, updated software, and verified your internet connection and the issue remains, contact QuickBooks Payroll Support. They can assist with advanced troubleshooting and verify if the issue is on Intuit’s end.

Conclusion

Implementing the doable fixes listed above can easily fix the QuickBooks payroll internet connection issue. However, if these fixes don't seem to work and you can't fix the mistake, you may need professional help. Contacting our QB support staff at +1(855)-510-6487 can provide prompt assistance in resolving internet connection problems when processing payroll.