Fix QuickBooks Delivery Server Down Error Like an Expert

Many QuickBooks users like you may encounter the QuickBooks Delivery Server Down error while using the software. This error prevents you from sending transactions along with attachments to your customer. 

The delivery server down error in QB occurs when you try to send invoices or other documents via email from QuickBooks online. The reason could be any, for example, an incorrect company email address, you are sending large attachments, or your invoice has special characters. This blog post will discuss the reasons for this error and their respective solutions. So go through this comprehensive blog till the end. 

We understand you may find some difficulty while following the troubleshooting steps on your own; in that case, you can speak to them, dial TFN, and don't hesitate to reach out to the QuickBooks support team. 

Reasons behind Delivery Server Down Error in QB Desktop 

We have listed all the possible reasons that can cause this error. Go through the list below and learn what might be the reason for your QuickBooks software. 

•  You are using incorrect company email addresses

• Issues with your location's email address format.

• You may have incorrect print and PDF settings

• There could be some problem with Adobe Acrobat or Reader setting

• Your invoice might include some special characters ( @#$%^&*()_+-=:)

Let’s Fix the Delivery Server Down Error in QuickBooks 

Here are some solutions to fix the QuickBooks Delivery Server Down error.

Solution 1: Verify your company and customer-facing email address

First, ensure that your company email and customer-facing email fields are in the correct format; they don't include any prefixes and are complete. 

• Go to 'Settings' QuickBooks and then select 'Account and settings'.

• Move to the 'Company tab'. 

• In this tab, choose 'Contact info' and then verify your company email and customer-facing email format. Make sure these are complete and in the correct format.

• We are providing examples of correct and incorrect email formats for your reference. 

            Correct format: mycompany@mycompany.com

            Incorrect format: email:mycompany@mycompany.com

Solution 2: Verify and confirm that your invoice format is correct

The presence of special characters in a specific field might cause this error. Follow the below steps to correct these details. 

• Open the invoice that you tried sending but got an error.

• Verify that the field mentioned below doesn't have special characters! @ # $ % ^ & * ( ) _ - = + : etc. 

  
  

1. Description 

2. Email address 

3. message

4. Attachment name 

5. Custom form templates

   
   

Now you are good to go, and if the error reappears, go for the next solution.

Solution 3: Verify your sales forms email settings

• Go to Settings in your QuickBooks.

• Select 'Account and settings.'

• Choose the 'Sales' tab.

• Under the sales tab, move to the 'Online delivery.' 

• Select or clear the 'PDF Attached' checkbox within the online delivery settings, depending on your situation.

• Click on 'Save.'

• Try resending your sales form to see if the issue is resolved.