5 Important Benefits of Unified Communication Systems for Businesses

by Sree Swaminathan Director of Business Relations at

With the evolution of information and communications technologies, the present world of communication is fast becoming more ‘virtual’ in the move towards cloud technologies. This makes unified communication system (UC) the next big trend for businesses and marketers. 

The unified communications help businesses in building an effective communication system which ensures maintenance of good connections, regardless of the geographical distances. This unified communication system can be described as a service led solution that caters to the modern ways of working by combining all types of communication tools and services under one simple manageable platform so that the business is able to develop faster and smarter operations. It involves the integration of real-time communications services across multiple mediums such as fixed line phones, mobiles and PC’s. 


In simple words, unified communication system means that it is now possible for a business to get all their communications services from one provider and set them up so that they work seamlessly together. 


To help readers understand the importance of unified communication technology, we’ve listed here 5 major important benefits of unified communication system which explain how this type of communication system is helpful for businesses.   


1. Increases efficiency & productivity 

Adopting a unified communication program within a business helps in boosting up the productivity of team members as it allows them to collaborate more closely. It also makes it easier for the people to do their job by saving time on simple work tasks and allows teams of any size to have discussions in real time through a number of applications. Multiple team members can work on one document simultaneously, share ideas and add comments, which means less time is wasted sending work back and forth for feedback. In addition to this, it also provides the staff members with the ability to have remote access to all incoming calls route to them through their office phone, mobile or a phone application on the computer, irrespective of their real time location. This reduces the possibility of missing any important phone call. 


2. Reduced costs: The unified communication system makes use of voice over internet protocol (VOIP) technology in order to integrate different communications platforms. This enables employees to connect their mobile phones to the company cloud phone system and make both landline and mobile calls over the internet and reduce the business’s costs considerably as there is no need to pay for expensive network provider costs. Instead, the business has one unified communications provider for all their UC services, and one bill to pay at the end of the month. Also, implementing cloud-based services is inexpensive to install as it does not require expensive hardware to sit on site. The cost of installation, maintenance and management are completely eradicated, not-to-mention the costs of training people how to use different hardware systems and employing skilled IT specialists to keep on premise services up to date. 


3. Increased flexibility: Another benefit of unified communication is that it allows the business employees to be fully flexible and react to unforeseen events. There is no need to buy and maintain separate communication systems, as multiple business locations and workers can be unified under one unified communication system. This proves to be really beneficial for companies with international locations and remote workers.  


4. Improved customer service: Customer interaction is an important element of every business. Dropped calls and failed video gives a bad impression about the business to its customers and clients. That is why, it is important for businesses to adopt for a communication system that provides consistent and reliable connectivity. Unified communication system works best in this regard as it enables the business staff to be available to its customers even if they’re away from their desk or out of office by redirecting their fixed number to the mobile device.  


5. Streamlined administration: With unified communications, it’s possible for some organizations to have a single unified communications provider to meet their business needs. This means that there are less account managers, technical support numbers, contracts and bills to worry about. All administration is streamlined, as well as a common point of contact for all of their communications. 


Experts Unified Communications Solutions by Business ICT 


Out of several unified communications providers present in Australia, Business ICT accounts to be the top-rated managed IT service company that specializes in delivering best unified communications system in Australia. It offers a complete range of telecommunication and ICT business solutions including – Mobility, Cloud, IT services and Network services.  


To get more detailed information, contact Business ICT’s team at 1300 780 724. You can also visit their website at 

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About Sree Swaminathan Freshman   Director of Business Relations at

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Joined APSense since, March 2nd, 2020, From Melbourne, Australia.

Created on Dec 29th 2020 04:11. Viewed 353 times.


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