5 Easy Steps To Resolve Norton Error 5013, 3

by Harry Leo Norton Customer Service

Norton antivirus is the best security software that provides excellent protection to your device. It comes with outstanding features and security tools to fight against the virus, malware, and threats. Norton Error code 5013, 3 is the most common error that is faced by the Norton user nowadays. It comes with the performance issues and security danger. In that case, it is suggested to get it fixed as soon as possible by following the resolution steps we discussed in this guide. You also can call on Norton Customer Service Number UK to get direct help from the technician regarding this error code.

Before moving ahead with the resolution steps, you should know the causes and symptoms of this error code 5013, 3.

Causes of Error code 5013, 3

This error can appear anytime while installing, downloading or uninstalling of Norton antivirus software or when the antivirus starts running. These errors can cause your Computer system to behave in just an unexpected way like your Windows sometimes shut down unexpectedly, running the window may be crashed

Symptoms of Norton Security Suite Error 5013, 3

  • Norton 360 basically has encountered an error 5013, 3 displays and crashes the active program windows.
  • The device constantly hangs for a few seconds at a time
  • The device constantly crashes when running the same program. The Norton 360 has encountered an error 5013, 3 is shown on the screen
  • Windows responds slowly to the mouse and keyboard and runs slowly


1. Download and run Norton Power Eraser 

  • Download Norton Power Eraser and select Save
  • Click on Save after selecting the location as desktop
  • Now, double-click on the NPE.exe file to run the Norton Power Eraser
  • Click on Yes or Continue, if the User Account Control window appears
  • Click on Accept after reading the license agreement
  • Click on the Scan for Risks icon that appears in the Norton Power Eraser window
  • By default, Norton Power Eraser needs system restart as it conducts a Rootkit scan. Click on Restart and when you see a notification to restart your Pc
  • Go to Settings and un-check the option that include Rootkit scan and if you don’t want to include the Rootkit scan
  • When the system restarts then, the scans automatically starts and then follow the on-screen prompts for the further steps

2. Enable the Norton Product Tamper Protection

  • First of all, start Norton and select Settings
  • Check Norton Tamper Protection that appears under Quick Controls
  • Click on Close

3. Repair Window registry issue associated with 5013, 3

Until you are a device service technician, it is not advisable to edit the Windows manually to remove invalid Error 5013, 3 appears on the Norton Product keys. Wrongly, editing your registry can stop the system from working and will create permanent damage to your operating system

4. Enable the Base Filtering Engine service

  • Firstly, open the run dialog box and press the Win + R keys simultaneously
  • Press Enter after typing the text MSC
  • If the User Account Control window asks then Click on Yes or Continue 
  • Locate and double-click on the Base Filtering service in the service window in the Name column
  • Check that Automatic appears to the right of the Startup Type
  • Click on Automatic in the drop-down list, if Startup type is not automatic
  • Check if Started appears to the right of Service Status
  • Click on Start and if the service status isn’t started and select OK
  • Exit the Service window and restart the device 

If you are still facing the issue and you cannot find the Base Filtering Engine service then, follow the steps below to resolve error 5013 3 displays on Norton product

5. Download and run the fix tool

  • Firstly, download the fix tool and save the file to the Windows desktop
  • Now, double-click on the BaseFilterEngineFix.exe file 
  • Accept the Usage Agreement, by running the tool
  • Now, click on Download and install this feature 
  • Click on Apply Fix, under the Base Filter Engine Repair Window 
  • The fix tool now repairs the appropriate Base Filter engine registry keys
  • Now, select on Restart Now

These are the causes, symptoms, and resolutions of Norton Error 5013 3. If you are facing any error while doing these steps then, call on Norton Antivirus Helpline Phone Number for instant help regarding the resolution. You will be assisted by the technician who is highly expert and resolves this error in the shortest time frame.

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About Harry Leo Freshman   Norton Customer Service

3 connections, 0 recommendations, 25 honor points.
Joined APSense since, December 12th, 2019, From London, United Kingdom.

Created on Mar 13th 2020 04:40. Viewed 209 times.


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