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4 FAQs On Cloud Phone Services Answered

by Braden Martin Blue Fox Group

This is the age of the internet, where everything is done online, every business has its presence online, e-commerce businesses have gained more traction now than ever and the introduction of 5G internet is expected to change things even more.


That said, people have switched to the cloud for data storage and even communication. Businesses are also making the shift, and guess what they’re setting themselves up for success by doing so.


Gone are the days when you find business and sales executives tied down to landlines at their workplace.


Cloud phone systems now allow them the flexibility and scalability they require to grow.


If you are still unclear about private and public cloud phone services or are hesitant to make the shift then, this article is for you.

Answering 4 FAQs On Cloud Phone Services

  1. What is a Cloud PBX?

Cloud phone services are nothing but cloud PBX or hosted PBX. It is a software-based private branch exchange that provides call routing, distribution, voicemail, transferring, and related services for an organization.


What makes cloud PBX different is the fact that it does not require the organization to install the hardware or software, as it manages it remotely.


That is why it is termed as a hosted service. So it hosts and maintains servers and software for  you, while your employees can perform voice communications through data connectivity.


There are various types of business phone systems but cloud PBX is the most preferred.

2. What's the Difference Between Cloud and Traditional PBX?

A traditional or on-premise PBX is a system that is owned, operated, managed, and maintained by your company.


Every organization is different and thus, the needs of each will also vary. Some might need continuous communication with clients while others may need less frequent communication.


Whatever the need may be, the company might be able to align their communication goals up to an extent. If you have an internal staff with expertise in PBX management, then you might also be in a position to scale and modify your voice services.

Hosted PBX is located off-premises, and it not only delivers cloud phone services but also manages it. Thus, the voice communication of the company is maintained and optimized to meet the needs of the internal experts.

3. How Much Does Cloud PBX Cost?

Cloud phone services are dynamic and thus, the cost for switching to such a service would vary depending on a few factors.


The size of a business plays a major role in deciding the cost of this service. This is because the size determines the number of phone lines your business may require.


Additionally, the cost will depend upon add-on features, fiber-optic Internet installation, handset selections, international calling needs, security and compliance requirements, and bandwidth needs.


On an average, an on-premise PBX would cost you upto $15,000 or more, whereas the cloud PBX is a whopping 70% cheaper. Thus, the average cost of implementation of a cloud-based PBX comes upto $4,500.

4. Does Cloud PBX Cost Affect Quality?

When you’re planning to buy a new phone, you ensure you do your research, don’t you?


You could do the same in case of cloud phone services. You will find variations in pricing.


Within the industry of telecommunications, you will find a wide range of prices for services that offer almost the same features and benefits.


Thus, cost does not always equal quality here. However, you should be aware that a provider offering services at an extremely low cost might also be delivering lower-quality service than the others.


The factors that help you identify a poor-quality cloud PBX service could include a requirement to use public internet connectivity and poor quality optimization.


It could also include a complex setup, low uptime, which is directly proportional to low reliability.


If you’re looking to switch from an on-premise PBX to cloud PBX but are confused, don’t worry!


We, at Blue Fox Group, are here to help you with a range of best cloud phone services in Phoenix that will suit your business and financial needs as well.


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About Braden Martin Freshman   Blue Fox Group

7 connections, 0 recommendations, 32 honor points.
Joined APSense since, May 21st, 2018, From Scottsdale, United States.

Created on Mar 7th 2019 03:40. Viewed 430 times.

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