4 Best Call Center Service Companies of All Time

Call centers play a vital role in our daily lives today. Are you searching for good call center companies that offer excellent customer service? If yes, you should check out these four top choice companies below.

In modern times, outsourcing has become common practice across industries. Many businesses choose to hire call center services to provide support to their customers. The main goal behind outsourcing is to save time and resources. This allows them to focus on other areas, such as marketing or sales. Organizations can reduce costs by hiring professional call center service providers and enjoy better quality customer service at affordable prices.

Call center services are offered at reasonable rates depending on your chosen company. There are several benefits associated with selecting a reputable call center. One thing to consider, though, is the volume of calls they take. If you want to ensure high-quality customer service, always choose a call center that handles large volumes of calls.

IBM

IBM is more than 105 years old. The business is often known as Big Blue and is headquartered in New York, USA. The corporation, whose sales as of 2016 were $79.9 billion, is listed as "IBM Corporation" on the New York Stock Exchange.

IBM has moved from information technology to several other industrial sectors with success. Aerospace, automotive, banking, finance, defense, consumer goods, healthcare, government, travel, retail, telecommunications, manufacturing, and banking are just a few of the services offered. IBM believes in studying and creating benefits to give its clients and end users the most excellent customer experience, realizing that this era of technological disruption will continue.

The firm takes innervation to the next level by streamlining the business process, expanding its network, cutting expenses associated with overhead, and letting its clients develop simultaneously.

Services:     

• Application Services

• AI Services

• Cloud Services

• Customer Experience Consulting

• Data Analytics

• Finance and Payments Consulting

• Hybrid Cloud Strategy

• Marketing Consulting

• Supply Chain Services

• Talent Transformation

Pricing

More than 40 services, including IBM Watson® APIs, are available. You can get a USD 200 credit after registration, and a 30-day credit period is permitted. With a PayGo with Committed Use or subscription upgrade, you may have access to more than 350 goods at a reduced price. 

WoW Customer Support

Wow Customer Support's call center services are ideal for you if your business requires assistance with customer care, client sourcing, and customer retention. You'll be able to manage your operations successfully and efficiently with the aid of their skilled, adaptable, and reasonably priced customer support solutions. They will handle various client demands and ensure that any questions and issues are promptly answered. 

The call center services from WOW Customer Support will give you:

• Ability to save up to 50% of your expenditures by cost-effectively changing how you run your business

• Offering your clients round-the-clock assistance with all of their needs and inquiries

• They have created a result-oriented CRM approach with the aid of many channels to guarantee a high conversion rate and profitability.

Services

Inbound Call Center Services

Your clients' calls will be efficiently handled by their committed representatives. To respond to your consumers' questions, their CSR will be highly familiar with and informed about your goods and services. They have in-depth expertise in providing inbound call services to a wide range of international clients. Their end-to-end order management support can make every client encounter hassle-free if you run an eCommerce firm.

Outbound Call Center Services

You can be sure that their outbound call center services will provide you with a laser-focused crew that strives to increase sales. To generate leads, we will get in touch with prospective customers and make a good case for your goods or services. They’ll also do follow-up mail Campaigns, make cold calls, and test developing markets. Their staff will offer both current and potential clients top-notch service.

Helpdesk Services

Their support staff is skilled in managing helpdesk services for companies. Customers with concerns about their accounts, services, or other issues can get assistance from us. With the aid of their effective helpdesk services, your company can efficiently address any consumer inquiries.

Technical Call Center Services

Wow uses its highly qualified employees for technical call center services. Customers will receive enough technical assistance for your goods and services from them. Their customer care team will help your customers with anything from installation support to order processing. Their technical expertise and communication skills will assist your consumers in understanding their questions and technical issues.

Pricing

By hiring their front-end executives at just $7/Hour, you may outsource call center outsourcing services and save operational, infrastructural, and administrative setup resources, time, and money.

Alorica

Alorica is a team of over 100,000 committed to providing incredible consumer experiences. Their digital CX solutions prioritize the customer's needs with a potent combination of people and processes. Their firm is constantly one step ahead thanks to experienced problem solvers, rich analytics, and new service options.

Industry: 

• FinTech

• Gaming

• Health & Lifestyle

• Marketplaces

• Subscription

• Tech

Pricing

Depending on your demands, outsourcing services from Alorica varies. By clicking the "Contact Us" link on their website, you can ask for an evaluation, and a professional will get in touch with you to go through their services and show you their options.

Genpact

Genpact was established in 1997, and in 2005 it became independent, allowing them to serve different businesses with its knowledge and inventiveness. Since their NYSE IPO in 2007, they have developed into a force behind the digital transformation of the Fortune 500.

Core Business Services are the initial category of solutions provided by the Genpact team. This group consists of various services with the common objective of its company's transformation into reality and accessible to everybody. Commercial lending and leasing management, property and casualty claims management, Cora customer support, onboarding and activation, business-to-business sales and commercial, property and casualty underwriting, and trade promotions management are just a few of the solutions incorporated into this group of services offered.

Services

• Customer Care

• Finance and Accounting

• Risk Management

• Sales and Commercial

• Sourcing and Procurement

• Sustainability

• Supply Chain Management

They bring sector knowledge, operational skills, and a strong partner network to convert their applications to the cloud. As they create specialized services that address your organization's particular requirements, they will assist you in modernizing and automating them.

Pricing

To determine how much they charge, you must speak with the sales reps if you are interested in Genpact's services and solutions. The business provides a contact form as a means of communication. There are no other contact options, so all you can do is fill out a contact form and wait for a response from a corporate representative, which is pretty cumbersome, especially if you need an immediate response.

Conclusion

It's important to find the best company to work with when outsourcing your business needs. There are many benefits to working with a professional provider. These include cost savings, increased security, speed, reliability, and scalability, among others. 

Ultimately, this allows your business to focus on growing your revenue rather than having to worry about managing infrastructure requirements.