Articles
3 Ways to Reduce Online Product Returns for Exigo
by Michael Lazar PR ExpertIf you’re on a direct selling team that uses Exigo for your
team members, then you already know that returns are part of the equation. In
fact, new studies find that between 33%-40% of all products that are ordered
online will be returned by consumers this year. Considering that online shopping
has peaked over the past few years due to the pandemic, it’s easy to understand
why online return rates may be so high today.
If you’re part of a direct selling team, knowing what causes
a consumer to send a product back and figuring out how to automate the process with
the right Exigo
returns software is critical to long term success.
Communicate with Customers Post Order
When products go out the door, there’s usually a slim window
of time where you can cancel the order before it ships. Having the right
communication pipeline in place is crucial to sustaining customer satisfaction
as well as with ensuring that this thin window of time works in your favor.
Post purchase messaging does more than just help you cross-promote
related products, it also lets the customer know that what they’ve ordered is
on the way. Using the right software for this can help you instantly inform
customers on their order stats and give them a window to change it or cancel it
if the wrong product is shipped that could result in a return after the fact.
Use the Right Fulfillment Software
The right fulfillment software can help you end bottlenecks
that come along the way. One of the biggest causes of returns for any type of
product is in fact a damaged item or the wrong item being shipped. While one
certainly can’t assure that all items that are sent out won’t sustain damage (especially
considering that the average package is dropped 5-10 times on its fulfillment
journey), you can improve accuracy with your fulfillment.
To do this, make sure you have the right Exigo shipping
software in place. It can help you streamline fulfillment, improve accuracy
and get your ordered items out the door faster. It can also communicate with
your inventory management system as well as your customers to ensure that the
right products are being shipped to the right customers on time.
Be Scrupulous with Details
Product descriptions matter. How your direct selling team describes
products to consumers matters even more. Most products will stand on their own,
but if you’re leaving out key details or fail to adequately describe the features
and amenities, it could result in an increased return rate that negatively impacts
your bottom line.
Instead, make sure you follow the three above rules to
reduce returns along the way, and you can slash returns across the board for
your Exigo direct selling team.
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About Michael Lazar 
PR Expert
0 connections, 0 recommendations, 4 honor points.Joined APSense since, December 20th, 2016, From Phoenix, United States.
Created on Nov 1st 2021 14:16. Viewed 122 times.
