2020- Human Resources without Humans?
by Tina Anderson Tech Junkie MarketerProsperity and fortune
of a business depend on how it deploys its factors of production to deliver
high-quality products or services while achieving cost-effectiveness and
maximum profits.
In today’s age, we are
surrounded by massive amounts of data and easy-to-access robust computer
innovations that are constantly growing. On top of it, AI is exponentially
making its way into many industries and sectors aiming to improve and simplify
their operations systematically.
Latest AI trends suggest that factories around the world will be deploying
more than 1.7 million robots by the end of 2020.
What is AI?
Artificial Intelligence
or AI in business is the use of algorithms that smartly imitate the human brain
and use data to solve cognitive issues to provide insights and predictions that
assist in logical decision making concerning business activities.
The future of HR is both
human and digital
Just like Internet of
Production is gradually revamping industrial processes, AI is also sweeping in
to the business world to bring remarkable changes in various domains including
HR, which deals with building, supporting and improving human relationships
within an organization to promote productivity.
The constant need for
human interaction and involvement in the HR processes has made way for AI to
enter the field to increase responsiveness of HR activities. From recruiting
new workforce to talent management and training, AI is bringing revolutionary
changes to HR procedures organizations by automating monotonous and
time-consuming tasks while giving more time to HR teams to focus on strategic
decisions.
Here are five ways AI
can revamp HR procedures in 2020 and beyond:
Talent Acquisition and
Resume Digging
For businesses to grow
by leaps and bounds in this competitive era, they need to work at full
capacity, and hire fresh and highly competent candidates in shorter periods to
meet their goals and objectives.
The first few stages of
the recruitment process can be repetitive, tiring and time consuming. 52% of employers say that
screening applicants from a large pool of candidates is the hardest part of
recruitment.
One of the advantages of
using AI for recruiters is that it can assist them in filtering out the most
suitable applicants in a short period. AI can work like magic and accelerate
the initial steps of the hiring process by performing various tasks like
screening applicants’ resumes and comparing them with existing employees with
the same job title to see if they are the right fit for the job description.
AI Chatbots can be
deployed to make repetitive queries from candidates about their age,
experience, skills, and education. This will make sifting potential candidates
for further screening much easier, and initiate a quick and unbiased hiring
process while adding more value to it.
Hiring managers can also
use AI to look for potential candidates through extensive databases of past
applicants for future hiring. Filtering and tracking candidates through AI can
streamline the recruitment process and save a lot of time
Administration Duties
Another potential sphere
in which an AI-based software can facilitate recruiters is the performance of
basic HR procedures and routine activities such as scheduling interviews and follow-ups.
Instead of allocating resources to carry out these simple tasks manually, they
can be done through a suitable application instead.
Automated chatbots can
also allow a company to access unlimited information that can provide it with a
deep insight into activities and performance in a jiffy. Moreover, AI software can
drastically decrease the workload of HR staff as it can deal with
employee-related issues, leave submissions and queries and provide them with
quick responses efficiently.
When the HR staff has
less low-key tasks on its plate, they can work on creating and improving HR
strategies to strengthen employee relationships and build a happy workplace
environment.
Training
Businesses can use AI in
combination with AR and VR to train their employees and be ahead of the game.
Personalizing training content according to the needs of the organization can
prove to be a win-win situation at both ends.
Extensive datasets that
consist of details on past employees and their skills are a great source to
conduct training programs through e-learning AI platforms, which can be used to
provide training to employees to polish and enhance their skillsets.
AI e-learning platforms
can also help HR staff to determine strengths and weaknesses of employees and
their needs. This way, a company will be able to provide its employees with the
necessary training and knowledge that would help them in their career growth. An
AI-powered platform is also capable of suggesting suitable career options or
roles to applicants i.e. career-paths based on their resume, skills, and
strengths.
An E-learning platform
can make it convenient for employees to polish their skills or fill skill-gaps
at any place, any time. All they need is a stable internet connection
like Spectrum
Tampa FL to
access the company’s E-learning platform without any restrictions or time
constraints.
Retention and Promotion
AI plays an important
role in upgrading crucial HR functions and therefore enhances the overall
employee experience. From structuring talent processes to lessening employee
turnover and managing important functions like performance management, people
analytics, career-pathing, and workforce planning, AI assists the HR staff to
perform their duties fruitfully.
Using AI tools to access
performance of employees aids the HR department in analyzing and figuring out
who should get a raise and who wants to leave. The refined AI technology
of IBM can predict which
employees are about to leave with 95% accuracy. Isn’t it astonishing?
Being aware of how many
resignations you might receive gives you a heads up to make efforts to retain
employees and prevent them from leaving the company. Companies can use Voice of
Employee (VoE) platforms to increase employee engagement. VoE platforms use
various AI technologies such as Natural Language Processing and textual
analysis that help their HR department to study employees’ behavioral patterns
and emotions, which in turn prevents employee turnover.
Such retention oriented
Al software and tools allow the HR department to carry out surveys, establish
reward systems and acknowledgment schemes to further encourage employees to
stay in the company.
For example, through
VoE, firms can study survey data or social media responses of their employees
to keep an eye on their negative and positive thoughts regarding the workplace.
For instance, if employees are unhappy about long working hours or too much
workload, then the HR department can take the necessary steps to solve their
issues.
Some extra food for thought:
A global Oracle survey of 8,300 HR
professionals showed that 64%
of the employees trust robots more than their managers.
Takeaway
The main aim of using AI
tools and software in HR processes is to increase candidate experience and
build strong company-employee relationships. Before deciding to deploy AI
technologies to HR, it is advised to analyze how and for what you want to use
them for.
Despite being extremely
useful, there are some limitations that your company needs to deal with before
deciding to employ AI technologies in HR procedures:
- It can be a little expensive and
difficult to find skilled individuals who have expertise in the application
of AI technologies in the HR field.
- HR data needs to be saved, backed
up and secured regularly.
- AI technologies need to be
updated, reviewed and maintained just like all other technologies that
requires efficient developers as well as a robust and blazing-fast
internet connection.
The main reason for
using AI in HR activities is to save time, cut long-run costs and increase
employee satisfaction and skills. If you are in Tampa, FL and willing to employ
AI software and tools to automate your HR processes and thinking of upgrading
your resources, then you can start by visiting here to get a fast and secure
internet connection to ensure that your company can use AI resources in the best
way possible from day one.
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Created on Mar 5th 2020 23:48. Viewed 802 times.