10 Benefits of hosted VoIP PBX

by David O. Business VoIP System for Small Business

As businesses switch their phone system, they often question whether the hosted VoIP is for them or are they just following a trend. However, all the things about cloud PBX having a plethora of benefits are true. To help you make a sound decision we are going to list some benefits of cloud-hosted PBX. 

1.      Cost savings 

The most capturing thing about cloud PBX is that it doesn’t require any huge financial investment for complicated hardware since the whole system is hosted and managed in the cloud. As a user, you must pay for the services which you need. From service providers’ point of view, the cost of services is usually shared between thousands of users so it lowers the per-unit usage significantly.

           The hosted VoIP PBX system is not restricted on location which leads to massive call savings, especially for businesses that handle the large call volume. This way regardless of its location a business can consolidate its telephone infrastructure into a single system. Further, the range of pricing and plans including unlimited free calls can lead to a significant reduction of cost per call. 

2.      Flexibility

With hosted PBX you can connect from anywhere through your VoIP phone, laptop, or Smartphone. You can even have employees working from remote locations. Further, with this advanced technology, you can flip office calls from your desk phone to a softphone and answer calls in-transit. The flexibility of hosted PBX empowers you to improve your customer service as you can connect virtual or toll-free phone numbers to your cloud system easily and you can receive phone calls whether you are in the office or on a remote location. 

3.      High-Quality Voice Calls

With enhanced Quality of Service (QoS) schemes, better internet speed, compression rates, and voice communication through the internet has tremendously improved. Before the commencement of VoIP services, there are different tests that you can carry out to measure the quality of your internet so you can get the best suitable VoIP solution for your location. With VoIP, you get high call quality over the internet with voice prioritization and other packet loss resilience schemes. The majority of service providers have their dedicated fiber broadband or ADSL network that means QoS can be applied from the central office to the user which guarantees excellent call quality. 

4.      Time Savings

On a traditional PBX, expansion of office involves ordering the hardware, booking a technician to analyse your call flow needs, before going on-site for installation. This can take generally take a few weeks or months. On the contrary, set up on a cloud PBX is easy and quick. Provisioning is generally instant; it is implemented on a GUI (Graphical User Interface) accessible through your computer. Adding lines usually takes only a few clicks since it is all software-based. Also, you can save time on equipment upgrade or server maintenance as the provider typically has a team of dedicated experts working 24/7 to make sure you have no downtime. 

5.      Advanced features

With hosted PBX you no longer are limited to the features in your traditional or local in-house PBX. With cloud PBX you have access to all the features available from your provider at no extra cost. Features like Voice menu, call control, call recording, time conditions, call queue and much more, are usually available on an online portal that is updated constantly as new features are added and existing features get upgraded.

 

6.      Keep your existing telephone system

Businesses that don’t want to disrupt their existing telephone solution but need benefits of cloud, PBX can still benefit from hosted PBX since it can be integrated easily with any legacy phone system or a device with just a few clicks. If your legacy telephone system can support VoIP/SIP trunks then you don’t even have to purchase and additional hardware. The cloud PBX can interface with any existing infrastructure which gives you more flexibility for routing calls. Your cloud/virtual PBX is configured to allow users on both systems to call one another and for users of a legacy system to make calls through cheaper VoIP routes. This can also be helpful if you want to keep your in-house PBX but want access to trunk lines at reasonable prices giving your company a wider reach. 

7.      Scalability

Businesses grow or contract. During the growth period, you might need to scale up based on your business needs. With an in-house PBX, you reserve resources and pre-assign space for future expansion, this way you for unused resources which you may not need. Cloud PBX allows you to scale up or down based on your usage or demand easily. You can easily start small with only a few lines and expand your users as your business grows. Seasonal companies can leverage the scalability that cloud system offers by commissioning new lines only before a big event and decommissioning them when the event is over. 

8.      Real-time monitoring and Report Analysis

Hosted PBX system gives you access to real-time monitoring and statistics of every activity in your system including the incoming or outgoing calls, call rates, active or available agents, subscription charges via a web portal accessible on a mobile or desktop. You can also analyse your employees’ performance, view call recordings and make the right decision by looking through different reporting tools on your PBX system. The reporting tools not just collate data but they also organise and present the information through a statistical tool such as pie chart, mean, bar chart or other graphs which make usage analysis easier to comprehend.

9.      Security

Hosted PBX is more secure than an in-house PBX. In VoIP phone systems, the security of the system is the sole responsibility of the service provider including firewall, software upgrade, and security patches. Even if your local network is compromised most VoIP service provider has algorithms in place to prevent unauthorised call volumes.

10.  Increased Redundancy and Disaster Recovery

Reliability can be a big concern for businesses wanting to switch to hosted PBX. Unlike traditional PSTN that depends on fixed copper wires more susceptible to damage from vandalism, power outages or hardware failure. The cloud-hosted PBX relies on the internet and is generally managed by the service provider. Fail-over is software-based and automatic meaning that in event of natural disaster the servers can be spun up in second and redundant routes can be utilised rather than copper wiring. 

If you are sold on the benefits and want to make the transition towards cloud communications then check out the internet telephone. They offer a variety of pricing plans and provide services to businesses of all types and sizes.

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Created on Jan 1st 2021 10:08. Viewed 722 times.

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