phân biệt ERP và CRM

by Thienthoi Media Thiên Thời

phan biet ERP va CRM CRM duoc hieu la phan mem chuyen ve quan tri va cham soc khach hang ERP la phan mem chuyen ve quan tri hoat dong doanh nghiep tap doan bao gom toan bo cac phan he nhu ke toan ban

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phan biet ERP va CRM
ERP va CRM
tich hop ERP va CRM

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Review on phân biệt ERP và CRM

CRM va ERP deu la nhung giai phap ho tro doanh nghiep manh me hien nay tren the gioi Tuy nhien van co nhieu nha quan ly chu doanh nghiep khong phan biet duoc su khac nhau giua CRM va ERP Cac doanh nghiep Viet Nam hien nay thi nen su dung ERP hay CRM Uu nhuoc diem cua moi loai Hang loat cac cau hoi tren cung du de khien ban dau dau Hay cung CRMVIET tim hieu sau sac hon ve tuong quan so sanh giua CRM va ERP trong bai viet sau nhe

Khai niem CRM va ERP Chuc nang chung cua CRM va ERP la gi

CRM duoc hieu la phan mem chuyen ve quan tri va cham soc khach hang CRM chu yeu tap trung vao viec ho tro khach hang ho tro ban hang tao ra moi gan ket giua doanh nghiep voi nguoi dung tu do thuc day gia tang doanh thu

ERP la phan mem chuyen ve quan tri hoat dong doanh nghiep tap doan bao gom toan bo cac phan he nhu ke toan ban hang san xuat kinh doanh nhan su ERP tap trung vao viec lien ket ket noi giua toan bo cac phong ban tong cong ty chi nhanh de nha quan ly co cai nhin toan dien nhat ve hoat dong cua ca doanh nghiep

Phan biet khai niem CRM va ERP

Chuc nang chung cua CRM va ERP

Dua vao dinh nghia ERP va CRM o tren thi ta co the thay phan nao CRM nam trong ERP la 1 bo phan cua ERP Ca 2 deu co dac diem chung do la

Tich hop Module quan ly ban hang Toan bo quy trinh ban hang deu duoc tu dong hoa voi CRM va ERP Ban co the thiet lap nhac nho goi dien cham soc khach hang quan ly thong tin du lieu nguoi dung ngay tren 1 phan mem duy nhat hay nhu xem lai lich su giao dich voi khach hang bat ky

Tu dong hoa quy trinh Marketing Voi 2 nen tang chu yeu la SMS Marketing Email Marketing va gan day co tich hop them Social Ca ERP va CRM deu la nhung cong cu ho tro hoat dong Marketing manh me cho doanh nghiep tiep can toi khach hang tiem nang cua minh

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