Chatbots là gì? tầm quan trọng

by Thienthoi Media Thiên Thời

Mo trong nhung cach de tang kha nang chot dot hon hang va ho tro dich vu khach hang nhanh chong de dang thi do chinh la su dung Chatbot tu dong Vay Chatbot la gi Viec su dung se ho tro ban ra sao Thie

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Doi voi nhung cau hoi don gian chatbot se tu tra loi Voi cac cau hoi phuc tap hon chatbot se chuyen den nhan vien cham soc khach hang de giai quyet Trong qua trinh hoat dong chatbot se tu hoc de dua ra nhung cau tra loi chinh xac va phu hop voi thuc te hon

Trong khi do neu phan loai dua tren nen tang dam thoai thi chatbot co cac dang chu yeu la Facebook Messenger Website Slack Telegram

Ngoai ra ban cung co the phan loai chatbot theo nen tang AI phat trien chatbot hoac dua tren trai nghiem nguoi dung

Chatbot tro chuyen theo kich ban
Chatbot tro chuyen theo kich ban
Chatbot se phan hoi khach hang dua tren kich ban da duoc hoc
Loai Chatbot nay hoat dong thong qua du lieu duoc lap trinh san Theo toi nhan dinh day la loai duoc su dung pho bien nhat hien nay Khi khach truy cap dat cau hoi phan mem se dua ra cac tuy chon lien quan Ho se nhap chon mot muc tuong ung co the dap ung muc dich tim kiem Sau do Robot se dua ra cau tra loi lien quan nhat voi thong tin nguoi dung vua nhap vao

Tuy nhien doi khi nguoi dung se phai tra loi nhieu cau hoi nhap nhieu tuy chon moi co the tim duoc chinh xac nhung gi minh can Yeu cau cua khach hang thuong se duoc giai dap kha cham Doi voi mot so cau hoi khong duoc lap trinh san Robot co the khong tra loi duoc hoac giai dap thieu chinh xac

Chatbot tro chuyen theo tu khoa
Loai nay dung Machine Learning de xu ly linh hoat cac truy van cua nguoi dung Nhung con Robot se duoc huan luyen de hieu nhung tu cum tu lien quan den cau hoi nhat dinh Nho do Robot se co the hieu duoc muc dich cua nguoi dung khi gap phai nhung cum tu nay Sau do no se tra ve ket qua phu hop Uu diem cua hinh thuc nay la khong dua ra nhung tuy chon rap khuon nhu loai o tren

Chatbot tro chuyen theo ngu canh
Day la loai Chatbot hoat dong nho su ket hop giua Natural Language Processing xu ly ngon ngu tu nhien AI tri tue nhan tao va Machine Learning hoc may No hoat dong dua tren viec ghi nho lai so thich boi canh cua khach truy cap tu cac cuoc tro chuyen truoc do

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