Why my Microsoft Surface Device is Unable to Connect to a Wireless Network?

by Ellie Williams Web Designer

No one can deny from the fact that Microsoft devices has turned out be excellent in terms of performance, technology and innovation. Its latest device range including Surface pro and Surface book have gained immense popularity within a short period of time. These devices have been designed and developed with utmost perfection; but that doesn’t mean they cannot have any issue or error. One of the common issues includes users not being able to connect to Wi-Fi or see any available networks after waking up the Surface device. If you are using a Microsoft Surface pro or Surface book and experiencing the same trouble, then below mentioned troubleshooting tips would definitely help you out.

  1. Update the Surface device to the latest version

Check whether your Surface device is updated or not, which would be obviously require an internet connection. So, it is recommended to connect to public Wi-Fi network or use a wired connection or use mobile broadband connectivity for compatible Surface devices. Once connected, follow the below mentioned path:

Start -> Settings -> Update & Security -> Windows update

Install the updates, if available!

  1. Time & date settings

Check your device’s time and date and correct them, if required.

Start -> Time & language menu of settings -> Change device’s date and time

  1. Restart the Wi-Fi feature of Surface

To do so, follow this path:

Start -> Network & internet -> Wi-Fi

Turn Off and then turn it back on!

  1. Restart the modem, router and the Surface device

You can try unplugging the modem and their wireless routers from the power outlet for one minute and then plugging in back to solve this issue. Once done, plug in the modem first and then the router after 15 seconds. Now, restart your Surface device, sign in to the Windows and then try connecting to the Wi-Fi again.

  1. Run Troubleshooter

You can also fix it by running the troubleshooter or the network adapter troubleshooter.

  1. Wireless drivers reinstallation

Try updating the wireless connection drivers manually to fix this issue. This is because a corrupted or a missing file in the Wireless card driver can cause this issue.

If it didn’t connect to the internet, connect any other computer to the same wireless connection and check if it works. After trying all the aforementioned solutions, if the problem still persists, contact Microsoft customer support  or  Microsoft office setup team and get it fixed by a certified technician..


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About Ellie Williams Advanced   Web Designer

55 connections, 0 recommendations, 250 honor points.
Joined APSense since, April 12th, 2017, From California, United States.

Created on Oct 2nd 2017 06:00. Viewed 801 times.


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