Thrive or Die - Year 2020 RPA Predictions

by Mike Aantonio Blogger

Thrive or Die - Year 2020 RPA Predictions

The year 2020 will witness the evolution of RPA (Robotic Process Automation). Robotic process automation (RPA) is growing at a fast pace. Gartner’s forecasting states that the RPA business will grow by 57% over the next year. The year 2020 is expected to bring rapid growth to the RPA market and will act as a breakout year for Intelligent Automation, as it possesses the potential to automate end-to-end business processes. Intelligent Automation will help to redefine the next phase of digital transformation by delivering deeper personalization, faster product delivery, and greater convenience offerings.

Stated below are the RPA predictions for the year 2020.

1. 24 into 7 customer support.

Process automation isn't new; AI-powered automation is simply setting out to take hold within the business world. And it looks like it is going to be big business in the upcoming year 2020. With the onset of web-based RPA platforms and rapidly maturing machine learning technologies, Chatbots will be the next wave of RPA. The rise of chatbots will expand the use of cognitive knowledge engines that focus on the creation and maintenance of a corporate memory with the objective to provide answers to customers and clients. This will help the service industries to provide 24 into 7 customer support.

2. Unstructured Data

In the Information precedented era, there are lots and lots of unstructured data lying within the industry. As the RPA application grows it will continue to focus on the unstructured data as information extraction from unstructured data sources gains an upper edge. Unstructured data will be the next goldmine and organizations don’t want to miss this opportunity. This makes it mandatory for the organizations scaling on data to embed RPA in their systems to structure the gathered data and search for their relatable stats.

3. Increased Job Opportunities

With the rapidly evolving RPA technology, demand for this technology jobs have increased and are expected to grow in the coming times. The RPA industry is expected to grow by $2.9 billion by 2021. The jobs that will be available are RPA lead, RPA analyst, RPA developer, automation consultant, head of automation, and automation analyst.

According to the ISG study

92% of companies will have deployed Robotic Process Automation by 2020.

Businesses claimed a 9 % increase in their RPA budgets from 2018.

Over the next two years, leaders claimed that Robotic Process Automation will have the greatest impact on customer experience by 43%.

4. Data Privacy and Governance

The data privacy protection laws have strict requirements for complying with personal data security, privacy, and the right to be forgotten. In the new era, we will see the pressure on companies to make their process transparent. As a result, we will be able to know how our data is being collected and is used for different purposes. Additionally, as malware increasingly threatens the data security, with the help of AI (Artificial Intelligence) integrated RPA platforms we will be able to identify network vulnerabilities. Secure bots will be a critical line of defense against data breaches.

The RPA Tech is still evolving and the areas for its implementation are still being explored. If you wish to know more about how RPA can benefit your company, connect to PureSoftware. A Technology solution provider company, that provides customer-centric solutions.

About Author

A passionate technology writer, working with PureSoftware. I have been a technology writer for the past 3 years & I have written for many of the firms related to this field, I have loved the technology my whole life. My keen interest is for the emerging technologies that may change the future, RPA, IoT, Machine Learning & much more. I am a Techno-freak that loves to explore and write about science and technology.