A Salesforce Administrator is a system administrator whose field of expertise is utility of the whole suite of products & tools offered by Salesforce. A Salesforce Administrator is the rallying point for all employees within an organization who need to be trained & for those users within an I.T. firm who have doubts regarding usage of the Salesforce platform. They are also responsible for teaching employees of a firm how to leverage Salesforce products and the facilities they offer to streamline processes.
The Salesforce administrator role is an administrative position. A Salesforce Administrator has many data analysts and employees with similar job description working under him/her. Following are the important roles and responsibilities
Generation of Profiles for New Users and keeping a check on the levels of access granted:
- A Salesforce administrator is a custodian of a firm’s data. Based on the role of an employee in a company, a Administrator decides on the level of access to be granted to the respective employee.
- A Salesforce Admin is responsible for overseeing the importing of new leads and contacts on a regular basis.
- A Salesforce Admin uses Deduplication Tools like DemandTools or Ring Lead frequently, in order to prevent data redundancy from obstructing Salesforce operations.
- A Salesforce Admin installs updates from Salesforce.com as and when they are received on priority basis. They also test these updates in sandboxed environments wherever possible.
- A Salesforce Admin runs Database Maintenance every three months, in order to keep a check on the health of the database in use. The Database Maintenance Reports are based on tests like APEX tests, profile roles’ reports, field utilization reports, etc.
- A Salesforce Admin maintains a record of Field History Tables
- Another key responsibility of a Salesforce Administrator is to address and resolve user issues as and when they come up.
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