The Brihaspati Infotech helps a Sales team with a customized Whatsapp team inbox

A sales team is the face of the business regardless of its size. The team bridges the customers with its organization and helps them with onboarding. Added to that, they ensure that the customers are retained for long by pitching special discounts and a continuous loop of communications.

The sales team has continuously updated their channels in order to stay in 24x7 contact with their customers helping them at every step. The community of software developers has availed thousands of specially designed chat software solutions to meet these needs. However, finding a common channel has never been easy especially for technologically naive customers. 

Businesses over time have thus moved from usual sales chat solutions and emails to more common channels such as Whatsapp to interact with their customers. The React JS development company at The Brihaspati Infotech was recently hired by a similar ecommerce business willing to offer sales and customer support via Whatsapp. The agency delivered the solution with success hence helping the business leverage the best of Whatsapp conversations.

Whatsapp offered an easy platform for customers to connect with the sales team and uploading files of various formats with ease. It also saved customers the time to learn, thanks to its huge popularity. The one-to-one chat with the assigned sales staff keeps the conversations quick and interactive. 

On the contrary, the absence of the concerned salesperson either due to illness or leave can hamper contact with their customers. With little to no backup strategy, the team almost abandons the customer mid way.

The custom-designed Whatsapp team inbox is a solution here allowing the entire team to stay on the same page. The ReactJS based solution allows the team to easily manage their resources. The manager can assign one-to-one staff members for each customer. To further automate the conversation and quicken the processes, the React JS experts have added a streamlined chat flow. Customers can reply in options to fetch details.

For instance, a customer has a query regarding any product, X. The customer can locate the product name in any of the 4 options marked in the automated Whatsapp chat and just reply with the option number. The Whatsapp reply provides them with the desired information. The process is quick and accurate saving both parties plenty of hours.

The sales manager can check the agents’ chats in real-time. The agent’s conversation with each customer is well preserved on the app, thus enhancing the features of an ideal chat platform with the customers. And does it help in finding the right solution! Surely it is in minutes than hours.