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Customers can log their own product support requests using an online portal. Once logged in, the portal displays the list of products purchased by the customer. The customer can initiate one or more support requests for each product.What is the appropriate scope for a data page that sources the list of products purchased by the customer?
A. Thread
B. System
C. Requestor
D. Node
Answer: B

A life insurance company has satellite offices in various countries. Each satellite office has a work queue. Company policy requires that life insurance underwriting be assigned to offices based on the policy owner's residence.Which routing approach supports this requirement?
A. Route the assignment to the correct work queue by using an authority matrix.
B. Route the assignment to the correct work queue by using a reporting structure.
C. Route the assignment to the correct work queue based on business logic.
D. Route the assignment to a specific underwriter based on business logic.
Answer: C

An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search.How do you configure the data storage in the application to implement the requirement?
A. Configure a data page to store the make, model, and year vehicle data.
B. Configure a connection to an external system of record that contains the make, model, and year vehicle data.
C. Configure a static list of the make, model, and year vehicle data.
D. Configure a local data storage of the make, model, and year vehicle data.
Answer: B

An accident claim case creates a vehicle claim case for each vehicle involved in an accident.Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
A. Add each vehicle claim as a child case of the accident claim.
B. Add a manual approval step to the accident claim case.
C. Add an optional process to pause the accident case until the vehicle claims are paid.
D. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.
Answer: AD

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
A. Configure the stage to resolve the case.
B. Configure the case type to create temporary cases.
C. Add a decision step to the process.
D. Add a Persist case step to the case life cycle.
Answer: CD

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