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If you're experiencing issues with your Telus router
by Doug P. ***If you're experiencing issues with your Telus router, there are several troubleshooting steps you can follow to try and resolve the problem. Here's a step-by-step guide:
Restart your router: Power off your Telus router by unplugging it from the power source, wait for about 10 seconds, and then plug it back in. Give it a few minutes to reboot and see if the issue is resolved. Sometimes a simple restart can fix common connectivity problems.
Check the cables and connections: Ensure that all cables connected to your router are secure and properly connected. Make sure the Ethernet cable from your modem is plugged into the WAN or Internet port of the router.
Verify internet service: If you're experiencing a complete loss of internet connectivity, check if other devices connected to the same network are also affected. If they are, it might indicate an issue with your internet service provider (ISP) rather than the router. Contact your ISP for further assistance.
Reset the router: If the previous steps didn't solve the issue, you can try resetting your Telus router to its default settings. Look for a small reset button on the back or bottom of the router. Press and hold the reset button for about 10-15 seconds using a paperclip or a small object. The router will reset, and you'll need to reconfigure it with your ISP settings and Wi-Fi network name/password.
Firmware update: Check if there is a firmware update available for your Telus router. Outdated firmware can sometimes cause performance issues or connectivity problems. Visit the Telus website or contact their support to find out if there's an updated firmware version for your specific router model and follow the instructions to update it.
Change wireless channel: If you're experiencing slow or intermittent Wi-Fi, it could be due to interference from other nearby wireless devices or networks. Access your router's admin interface by entering its IP address in a web browser (usually something like 192.168.1.1). Look for the wireless settings and try changing the wireless channel to a less crowded one. Experiment with different channels to see if it improves the Wi-Fi performance.
Disable conflicting devices: If you have other devices that can interfere with the Wi-Fi signal, such as cordless phones or baby monitors, try turning them off or relocating them away from the router. These devices can operate on the same frequency as Wi-Fi, causing signal interference.
Contact Telus support: If you've gone through the troubleshooting steps and are still experiencing issues, it's recommended to contact Telus support directly. They can provide further assistance, troubleshoot the problem remotely, or arrange for a replacement router if necessary.
Remember to provide as much information as possible when contacting support, such as the specific issue you're facing, the model of your router, and any error messages you're receiving. This will help them better understand the problem and provide a more accurate solution.
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About Doug P. 
***
8 connections, 0 recommendations, 45 honor points.Joined APSense since, January 19th, 2021, From Scarborough, Canada.
Created on Jun 5th 2023 14:18. Viewed 122 times.
