How To Respond To Negative Reviews Positively & Thoughtfully & Retain Customers

by PRC Agency PR

Bad reviews sting – there’s no getting around it.

But how you respond to them says a lot about your business, and applying the right strategy can even turn those terrible ratings into something positive.

How? It’s all about review management, and this guide from Local SEO Tips covers everything you need to transform your Google My Business profile and impress your customers!

Get all the details at https://localseotip.com/how-to-respond-to-reviews-on-your-google-business-profile/

Small to medium-sized local companies can expect to get an average of 1,260 visits per month through their GMB listing, according to a report from Publer. But the Local SEO Tips team emphasizes that it's important to make sure each aspect of your page is up to date - including images, contact information, and review responses.

As the guide explains, taking the time to thoughtfully respond to customer feedback - even critical remarks - can go a long way in strengthening relationships and goodwill. This is backed up by research from Cornell University, which revealed hotels that consistently replied to negative reviews were able to turn customer perceptions around and boost their reputations.

The Local SEO Tips guide provides actionable advice you can use when crafting responses, such as expressing gratitude, addressing concerns directly, and highlighting positive elements first before reacting to criticism.

Personalized responses are key, according to the guide, because customers want to feel valued as individuals rather than data points. Taking the extra time to tailor responses makes customers feel heard and appreciated. The team also notes that responding publicly helps build trust and shows customers you care about transparency.

When responding to negative feedback, Local SEO Tips advises addressing the central concerns professionally. A balanced approach validates customers' experiences and demonstrates that you want to improve.

The guide discusses online reviews as part of your larger online reputation management strategy. For example, it provides recommendations for dealing with fraudulent or inappropriate reviews in accordance with platform policies. The author also suggests creative ways to proactively engage with customers through reviews by asking thought-provoking questions and incentivizing quality feedback.

A spokesperson states: "Whether the review is positive or negative, taking the time to respond shows that you genuinely care about meeting customers' needs and resolving any issues they may have encountered."

Do you want to turn your GMB page into a powerful marketing asset? This guide is for you!

Check out https://localseotip.com/ to take your online presence to the next level!

Local SEO Tips City: New York Address: 60 W 23rd St Website https://localseotip.com/ Phone +1 877 675 4340

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Created on Nov 22nd 2023 15:30. Viewed 67 times.

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