HOW TO FIX NETFLIX APP CRASHING ON SAMSUNG GALAXY S8

by Shery Williams Travel &Tourism

Netflix app offers endless entertainment and is popular across the globe. This video streaming service is used for watching TV shows, movies, documentaries, and a lot more. The Netflix app works flawlessly and has an intuitive interface however it crashes sometimes. This is not a major issue, and it can be easily fixed. We will discuss how to fix the Netflix app crashing issue on Samsung Galaxy S8.

Restart your Samsung Galaxy S8

The Netflix crashes may be connected to glitches in the app or firmware. Hence you should start the troubleshooting by just restarting your device. This seemingly easy process is capable of fixing several issues in smartphones, such as Netflix crashes.

Reboot is not just about switching the device off and turning it on again. Rebooting helps in reloading all the primary services along with functions in the course of the boot sequence. In case the Netflix app started crashing without no reason, then a simple reboot may fix the issue. Hence, just press the power button and restart the device.

Clear Netflix Cache

In case restarting the phone does not fix the issue, then clearing the Netflix ache may help. Here is how you can do so:

Open the Home Screen of your Samsung Galaxy S8.
1. Tap on the Settings app.
1. Select Apps from the list.
1. Select App Manager.
1. Find the Netflix option and select it.
1. Tap on Storage.
1. Hit the Clear Cache button.
1. Touch the option called Cached data.

Tap on Clear.

Reinstall Netflix

Well, your Netflix app may be crashing on your Galaxy S8 because of compatibility problems. Hence, rather than installing app updates, it is better to remove the app completely and do a fresh install. Here’s how you can do that:

Go to the Home Screen and open the Settings app.
1. Now, tap on Apps.
1. Select App Manager from the list.
1. Find the Netflix option and tap on it.
1. Select the Uninstall option.
1. Check the confirmation and hit the OK button.
1. Restart your Galaxy S8.

Here is how you can install Netflix again:

Go to the Home Screen and find the Play Store app.
Open Play Store.
Enter Netflix in the search option.
Tap on Netflix from the drop-down.
Select the Install option.
Follow the on-screen guidelines.
Press the Accept button.
Perform a Reset

When none of the above-mentioned solutions work, you need to back up all the phone data and reset it. You need to turn off the Factory Reset Protection, for which you will have to remove your Gmail account from your Galaxy S8. This shall ensure that you do not get locked out of your phone once you reset it.

Switch your phone off.
1. Hold down the Volume Up and Bixby buttons.
1. At the same time, hold down the Power button.
1. Wait for the Android logo to appear on the screen.
1. Let go of all the buttons.
1. Hit the Volume down button several times for highlighting wipe data.
1. For selecting it, hit the Power button.
1. Hit the Volume down button and highlight the Yes option.
1. Hit the Power button for selecting it.
1. Wait for the reset process to get over.
1. Highlight Reboot system now.
1. Hit the Power button for restarting your Samsung Galaxy S8.

Hopefully, by applying the solutions mentioned above, you will be able to fix Netflix app crashing issue on your Samsung Galaxy S8.

Shery Williams is an employee at a top email service provider company in the day, and a technical writer at night. She is passionate about writing troubleshooting tips, beginner’s guides, news, and other articles on varied topics. She has written majorly on canon printer support, brother printer support and epson printer etc.