How To Choose The Right IT Support Company?

Every business needs to outsource services, whether it be logistics or IT. The amount of time and resources put into focusing on various areas of one business gets overwhelming.

Thus, the only way to go about managing a specific area of your business that is not your core strength is by outsourcing it.

That is precisely why an increasing number of businesses are hiring IT support companies. 

However, the question is what makes up for a good IT support company and how do you find one. 

We’ve enlisted some of the most significant ways to choose the right team for you. 

3 Questions To Ask While Choosing An IT Support Company

1. Ask what services they specialize in 

There are several IT support companies out there, and each of them specializes in different areas or for different domains. 

You, as a customer, need to do your homework and look for what domains your provider majorly serves. They might provide packages and a variety of services, but they most certainly will be better at a few than others. What is it that your business needs and whether or not the IT support company caters to those needs, are something to think about. 

Every IT company is different, so it’s essential to understand what they offer.

Before you get into an agreement with a company, ask for a copy of their contracts so that you're aware of what you're getting into.

2. Ask yourself what your company needs

If you run a small business, your needs may not be the same as that of a large organization. 

Ask yourself if you need data backup, troubleshooting support, regular hardware upgrades, it’s important to get clear on your IT needs.

IT support companies provide a lot of different services, some of which you do not need. So the key is to decide what your business needs and only pay for that. 

The right IT company for you will be able to determine what you need and help provide you just that.

3. Ask about uptime and guarantees

Have you ever experienced downtime? Everyone has at least once, and you're lucky if you haven't. But you should know that when your systems are down, your business is on the line and you're missing out on so much in terms of your reputation as well as finances. 

Thus, you should ask if the IT company provides any guarantees on uptime. They need to ensure your systems remain up and running 24/7/365 as much as possible.

Furthermore, ask them about the guarantees they have on the performance of your hardware and software.

Each IT company has a different process of support and thus, response times vary. It is thus, essential for you to ask them about how quickly will they be tending to your daily issues and the time of action. 

The best way to go about this is by asking them for their Service Level Agreement (SLA) or response time metrics, which tells you about how fast they respond to issues, how quickly they resolve them, how long will they take to provide you onsite support and so on. Be sure to get the proof in numbers for each of them. 

Contact MicroTech Systems For Help

There are many more things you can ask an IT support company in Eagle ID before signing up for their services. MicroTech Systems has been in business long enough and has a trusted clientele of renowned businesses in Boise. 

They will be more than happy to answer all these questions and more with backed up proof and experience. Be free to contact them for all your IT support needs at (208) 345-0054.