how do i refund my tickets on Ticketmaster?

by Ticket Exchange Information Customer Representative.

Sometimes, despite careful planning and preparation, events can get canceled or postponed. In such cases, Ticketmaster offers its customers the option to cancel or refund their tickets. The process of canceling or refunding tickets on Ticketmaster is relatively simple and can be completed in a few steps. Here is a guide to help you through the process, how to refund tickets on Ticketmaster and how to cancel tickets on Ticketmaster:

1. Log in to your Ticketmaster account: Before canceling or refunding your tickets, log in to your Ticketmaster account using your email and password.

2. Go to "My Tickets": Once you have logged in, click on the "My Tickets" tab, which is located at the top of the page.

3. Choose the event and tickets: From the "My Tickets" page, select the event and tickets that you want to cancel or refund.

4. Click "Refund" or "Cancel": After selecting the tickets, click on the "Refund" or "Cancel" button, depending on the option available to you. If the event has been canceled, the "Refund" option will be available. If the event has been postponed or rescheduled, the "Cancel" option will be available.

5. Follow the prompts: Once you have clicked on the "Refund" or "Cancel" button, you will be prompted to follow a series of steps to complete the process. These steps will vary depending on the event and the type of tickets you purchased.

6. Review your refund or cancellation details: After completing the process, you will be able to review the details of your refund or cancellation. You will also receive a confirmation email from Ticketmaster with the details of your refund or cancellation.

7. Wait for your refund: If you requested a refund, you would need to wait for the refund to be processed. The refund process can take several business days to complete, depending on your bank's processing times.

It's important to note that not all events and tickets are eligible for refunds or cancellations. Ticketmaster's refund policy varies depending on the event, and the type of tickets purchased. Additionally, there may be restrictions on refunds or cancellations based on the timing of the request. It's important to read the terms and conditions carefully before purchasing tickets to ensure you understand the refund policy for that particular event.

Here are some additional tips to keep in mind when canceling or refunding tickets on Ticketmaster: