How do I get a Human at Lufthansa Airlines Customer Service?

by Reservations Tool Reservationstool

Lufthansa airline is one of the largest airlines in Europe & is known as the flag carrier of Germany. It provides travel flexibility to its customers & offers worldwide travel destinations.

There are different ways through which you can reach Lufthansa Airlines Customer Service in case you have any concerns with the reservation process, your inflight experience, baggage-related issues, or you simply want to share your feedback. In the forthcoming section, we will be discussing the detailed procedures through which you can contact customer service. Continue reading.

Connect Lufthansa Airlines via Phone Number:

People mostly prefer to begin with this alternative to reach the airline as it is more convenient to talk to a live person & explain your concern as compared to virtual assistance. To initialize the process, you need to call Lufthansa Airlines Phone Number, after which your call will be connected to an automated sound that provides you with different options. You can press one of the options from the following IVR menu to continue the process:

l Press 1 To select your language.

l Press 2 To make a reservation or manage your booking

l Press 3 To change/ cancel a reservation or request a refund

l Press 4 To inquire about baggage

l Press * To request a callback

After pressing your desired option, you will be connected to a customer service representative who will guide you to resolve your concern.

Connect Lufthansa Airlines via Live Chat:

If you don’t like to wait in long queues due to busy networks, then you can opt for the option of live chat, where you will be responded to very quickly, and assistance is available 24/7.

You must obey the following steps to use this facility of the airline.

l Visit the official Lufthansa website and select “help and contact” from the dropdown menu on the right-hand side of the portal.

l Scroll until you come across the chat icon. Tap on it, and Lufthansa virtual chat assistant ‘Elisa’ will provide you the option of “flight cancellation,” “refund,” & “rebooking.” You can type your query in the message box according to the situations mentioned above. End the process by clicking the submit button.

l Now you will be assisted by the customer service representative who will generate the best possible solution to your problem in the shortest time.

Connect Lufthansa Airlines via Social Media:

The passengers facing issues with the airline services can also reach them by using the option of social media. Sometimes customers are tired of waiting for long due to the busy Lufthansa Airlines Customer Service Number and are not aware whether live chat is available or not, so in that case, they can easily use this alternative as it is very easy to use and does not require any specific procedure to follow. You can simply tag their official social media accounts while posting your query. Nowadays, you can even send them direct messages describing your concern. You will be reverted by the team once they acknowledge your message.

Connect Lufthansa Airlines via Email:

This alternative can also be used by customers to resolve their problems. The procedure to draft and send an email to the airline is very straightforward. You need to follow the instructions mentioned below:

l Visit the official website & navigate to the help & contact section.

l Login into your account using your credentials.

l Enter your mandatory fields and issue in the available space and attach all the required documents & press send button.

l You will be reverted with a solution shortly.